All of these customer reviews have been collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer. We hold a Feefo Gold Trusted Service award. This only goes to companies that provide an exceptional experience, as rated by their customers, and that’s something we’re incredibly proud of.We’re grateful that our customers take the time to let us know how much they appreciate our careful packaging and attentive customer service. And these reviews also help us to know when we haven’t quite lived up to our own very high standards, providing another opportunity for us to check the issue has been resolved for our customer and look at where we can improve.
Very pleased to receive alert as I am always on the lookout for replacements for my set. The cups and mug were as specified, in immaculate condition. The packing was excellent and goods arrived promptly. I love the opportunity to replace, rather than having to buy new. Less waste must be good for the environment. I have had my set, which is in daily use, since 1977, and will keep using it whilst ever I can find replacements. Just wish you could find more mugs!
I broke the lid on a very special playing card box and checked Google to see if I could locate another; I came across Chinasearch. I phoned and got thtrough straight away to a very helpful lady who said they hadn't got the box in stock but did have 4 lids! I purchased one - after we checked the measurements - and it arrived meticulously packaged. Lo and behold - my treasured box is once again whole. What a wonderful, efficient and remarkable service. Thanks!
The service was excellent with delivery in good time despite the lockdown. The packing was extremely good which meant no breakages. I had purchased 8 items and I am delighted with the condition of all of them. They were as described on the website. Chinasearch always provide A great service.
Chinasearch actually sent us bowls that did not match the picture on their website and did not match what we wanted. After we informed Chinasearch of this, they checked it out and tracked down the problem to incorrect information on the Villeroy & Boch website. Chinasearch refunded the purchase price.
I have been very impressed that they have kept in touch with me for quite a long time and continued searching for a piece of china that has been very hard to get hold of. They have persisted in the search and eventually it turned up.They then reserved it for me until they had contacted me to see if I still wanted it. When I rang them back to say I did it was sent immediately in perfect condition and beautifully and securely packed. Indeed full marks to them.
My crockery arrived reasonably quickly and well packed. The crockery I had chosen was described on the website as “Very Good” and every piece was as good as new. I have used this company several times before and have placed another order. I have never been disappointed and have managed to increase my 38 year old dinner service from an 8 to a 12 piece setting