All of these customer reviews have been collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer. We hold a Feefo Gold Trusted Service award. This only goes to companies that provide an exceptional experience, as rated by their customers, and that’s something we’re incredibly proud of.We’re grateful that our customers take the time to let us know how much they appreciate our careful packaging and attentive customer service. And these reviews also help us to know when we haven’t quite lived up to our own very high standards, providing another opportunity for us to check the issue has been resolved for our customer and look at where we can improve.
The Chinasearch team is always right on top of every purchase. I appreciate that they let me know the order has been placed, readied for shipment, and then sent off. And it always feels like there is a real person communicating with the customer - not a bot. Such a rare experience these days!
The order I placed was for some Wedgwood plates which were discontinued at least 20 years ago. I ordered them in 'very good' condition. My family member who they were a gift for was delighted and said they were like brand new. Great service as well and kept me informed of delivery. Highly recommend.
I was not aware that I had rated China Search's service. I bought two Spode Italian breakfast cups from the photos which showed first quality full sized cups. On arrival they turned out to be undersized with the pattern smudged so obviously not the same as the photos shown on the sale details. I sent them back and China Search have returned the fees in entirety so the matter is closed. Take care to use photos of the actual pieces to be sold in future, otherwise I have dealt with the company before and have no complaint in the past.
I needed an obsolete dinner plate to replace one of a friend's I had carelessly chipped. Was delighted to find Chinasearch had just one left and even more so when it arrived safely. This company offers an invaluable service to those needing to replace loved china and I unhesitatingly recommend them.
J'ai été très embarrassé, car les soucoupes) ne correspondent pas a la taille des tasses --cercle intérieur trop grand, la tasse flotte sur le soucoupe. Personne de chez vous ne contrôlé ça avant l'envoie?!?! Très mauvaise expérience. Je ne sais pas quoi faire? Si je vous retourne les soucoupes, allez vous me les changer?? sans frais supplémentaires?
I usually buy items from Chinasearch and have a great 5 stars service-at tis time it's been three days since I sent the order but no notice of it -appearently it hasn't been dispatched yet-I will keep booking & buying things fro you-this time I am disappointed because I was hoping to receive my sauce boat before Christmas to be able to use it on Christmas day....
Chinasearch's photograph and description exactly matched the item I ordered. The item arrived safely and within the time expected. Packaging was excellent as was communication about postage and arrival time. I will use Chinasearch again and would have no hesitation in recommending the company.
We treated ourselves to a matching set of crockery after years of managing with 'hand-me-down' oddments but I have problems holding items because of rhumatoid arthritis and Chinasearch has been a blessing enabling me to replace items I have broken from our matching set - the service is first rate for quality and speed of delivery and reasonably priced.
Speedy posting, but via tracking service I found they had omitted our house number and courier could not deliver. Rang Chinasearch, and within minutes had a call back to say problem resolved, and parcel delivered next day instead. Excellent customer service and brilliant communications with charming staff. Goods as described, and a very happy customer.
Yet again, Chinasearch came up trumps. A piece of my sister's wedding china was broken in her recent house removal. Thankfully, Chinasearch had a replacement, but only one, so we were very lucky to be able to buy it. As usual it arrived precisely when it should and was beautifully packaged for safe transit. My sister was delighted. Thank you all very much.
Chinasearch as a company has always been amazing but each time I struggle with Parcelforce which has no contactable person to discuss delivery options. 1. card left without reference number 2. card left with number so redelivery ordered at cost of £5.70 - Website site claimed they would contact via email to collect 3. no contact after a week so I went in again and tried a second redirect - this time to be contacted via mobile 4. parcel left at work without needing payment but only after a lot of time wasted Please consider using a better delivery service This is not a complaint but to help your customer experience