All of these customer reviews have been collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer. We hold a Feefo Platinum Trusted Service award. This only goes to companies that provide an exceptional experience, as rated by their customers, and that’s something we’re incredibly proud of.We’re grateful that our customers take the time to let us know how much they appreciate our careful packaging and attentive customer service. And these reviews also help us to know when we haven’t quite lived up to our own very high standards, providing another opportunity for us to check the issue has been resolved for our customer and look at where we can improve.
Information was easy to view on line. Unfortunately the web site crashed as I was placing my order but they kept the order open (I thought I had lost the order) and they sent an email to explain what they had done so I could access this the next day. Goods slightly delayed due to Covid, but arrived well packaged.
Received plates in one piece. Well packed! Nothing like receiving something no longer manufactured in a thousand pieces. I am wondering why I didn't receive the rice bowls and other items I thought I ordered. Sometimes, I don't understand which buttons to push to activate each separate purchase..like on grocery lists. Did I order several other items?
I have purchased on a number of occasions over the last few years. Staff have been helpful, purchases have been both delivered or collected, always well packed. Their search facility is very helpful and some pieces I have been looking for have been sourced that way. I have recommended Chinasearch to friends.
Excellent service. You couldn't ask for a better service. You tell them what you require and leave it up to them. Once your item is found, your notified and your happy with the price it's yours. My item arrived very quickly and replaced something that I had broken some time ago and had been unable to find anywhere else. Many thanks to everyone involved.
I wanted to add to dinner set I had as a wedding present , I found it here on chinasearch site, lots of choice.I ordered several pieces noted as very good condition. I very quickly received my items all well packed and in the condition suggested.Im delighted with service and would recommend it .
Normally I would have given 5 stars. Sadly on this occasion the customer service was appalling, the representative was so rude it took my breath away. I was wrongly sent an email saying the teapot had been dispatched and when it didn't arrive i rang to ask what has happened to it. Firstly I was accused of already having received it and then of ordering two teapots!! Eventually the assistant apologised. The teapot finally arrived in perfect condition and excellently wrapped, I have not complaints about the china, just the incredibly rude customer service.
I have been wanting to purchase two particular dinner plates for ages and was delighted to see you had a search service in Chinacraft. The lady I dealt with was extremely helpful and kept me up to date with progress. I'm now the owner of the two plates I wanted and am delighted with them and also with your service. I would certainly recommend you.
Kaye Hughes promptly replied to my email enquiry and stated I could contact her direct if I encountered problems - which I did not. I was kept up to date regarding delivery to Chinasearch and subsequent postage to a different address. My long-time friend in a different country was delighted with her surprise gift. I look forward to contacting Chinasearch again. Price was also competitive!
I found Chinasearch during internet search. Competitive pricing, efficient service, kept me informed. When there was a computer glitch at the time of payment I decided to ring them up to double check : phone was answered quickly and they checked the order there and then - in fact there was no problem but it was great to be reassured. Thank you!