All of these customer reviews have been collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer. We hold a Feefo Gold Trusted Service award. This only goes to companies that provide an exceptional experience, as rated by their customers, and that’s something we’re incredibly proud of.We’re grateful that our customers take the time to let us know how much they appreciate our careful packaging and attentive customer service. And these reviews also help us to know when we haven’t quite lived up to our own very high standards, providing another opportunity for us to check the issue has been resolved for our customer and look at where we can improve.
They got me to buy some plates because I had received an email from them regarding a previous purchase. This was ok and good timing as I was in need of some replacements. The plates were well packaged in the box, I never see so much newspaper which is much better than polystrene. I had to flatten all the sheets out - there was a lot, so that I could get them in recycling box! The website was easy to navigate and I am very pleased with your servuce. I shall be back soon, no doubt.
Excellent service, goods very well packed, quick delivery. Had problem with one plate but was resolved quickly by Mel. New plate despatched received next day and was told I needn't return the problem plate, so I was not inconvenienced at all. Many thanks to Mel. Have used Chinasearch before and will use again and recommend.
Great at finding rare pieces, e.g. parts of discontinued lines. A little pricy of course, but that's to be expected for such a specialist service. I would give them five stars for prompt delivery, but I had to write back about one of the five pieces ordered being missing from the box when it arrived. It was immediately sent without my having to pay any further delivery charge. Chinasearch uses mainly biodegradable materials for its packaging, and there is a lot of it to protect the rare pieces within the cardboard box.
Was given a Royal Worcester (seconds) dinner service for my 18th birthday but pieces lost in a move. For my 50th, friends and family have clubbed together to replace missing items through Chinasearch. It's effortless to navigate their website and the customer service is second to none. Nothing was too much trouble for Kaye who even arranged a return for a large piece (tureen wih lid) that I realised wasn't the right item when it arrived.