All of these customer reviews have been collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer. We hold a Feefo Gold Trusted Service award. This only goes to companies that provide an exceptional experience, as rated by their customers, and that’s something we’re incredibly proud of.We’re grateful that our customers take the time to let us know how much they appreciate our careful packaging and attentive customer service. And these reviews also help us to know when we haven’t quite lived up to our own very high standards, providing another opportunity for us to check the issue has been resolved for our customer and look at where we can improve.
I am so impressed with Chinasearch service; I have been looking for particular items to complete a dinner set and Chinasearch was diligent in finding them for me. Customer care from Mel was exceptional; keeping me informed of the search, packaging the items to ensure safe delivery and informing me of the delivery arrangements.
Excellent description of goods purchased, very well packed against any possible breakages in transit, very fast efficient delivery and also arrived on time as advised. Many thanks. I only hope you can find the Denby Chaffinch mug that I have requested as I very sadly broke that one out of the set of four which we have had for around 40 years - fingers crossed China Search will find one. Very happy customer.
I have used the services of Chinasearch for some years and always found them excellent. Great service - confirmation of receipt of your order or enquiry, progress reports and confirmation when dispatch takes place, Also if there are any faults with the piece they will tell you before they confirm and send the order. If you register for searching for a piece they will keep you informed and let you know when it is found. It is what service and thought for the customer is all about - excellent and long may they prosper! They deserve to!
They displayed their goods distinctly and made selection easy; their ordering process was easy, and they perform the order with no hiccups. Nothing remarkable - but why should there be. But nothing is perfect! So I never give five stars, having the inner assurance that there is always and inevitably some small scope for improvement..
The plate I brought was a treplacement I never thought I,d find !they only had 1 and are keeping a look out for I more for me .I was impressed by the packaging all old newspapers (NOT A BIT OF PLASTIC USED) THE BOX WAS A BIT ON THE LARGE SIZE but the delivery was prompt and the plate was in perfect comdition .I,d recommend them to anyone wanting replacement china
Trying to find broken china replacement? I'd given up hope 'til I found your website. What can I say? 5* service, the replacement is in better condition than the one I broke. The web site is now on my 'favourites' list, but if I say I hope I never have to use, you'll know what I mean. Thank you so much.