All of these customer reviews have been collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer. We hold a Feefo Platinum Trusted Service award. This only goes to companies that provide an exceptional experience, as rated by their customers, and that’s something we’re incredibly proud of.We’re grateful that our customers take the time to let us know how much they appreciate our careful packaging and attentive customer service. And these reviews also help us to know when we haven’t quite lived up to our own very high standards, providing another opportunity for us to check the issue has been resolved for our customer and look at where we can improve.
Have always admired Laura Ashley China and j just wanted a set of 4 coffee / tea mugs with plates and teapot . Received email from Mel with regard delivery by postal service . Parcel arrived on date and time given . On inspection China intact and had been well packed Sent email l to Mel to thank her and her team for excellent service .
Excellent service. Prompt delivery. I was on a waiting list for a Denby Troubadour mug and when one became available, I was emailed to ask if I’d like to purchase it. It was described as being in very good condition so I ordered it. Quality is indeed very good and I’m so pleased to be able to replace a broken mug.
I think the service is excellent and will tell my friends about Chinasearch. I didnt know I could replace some of my M&S china, had been looking for some time, so I was delighted to find your site. The bowls / plates arrived quickly and were carefully packed and in good condition. Thank you for great service.
Really nice plates that were very well packaged, and arrived in one piece. They arrived very quickly after I ordered them too. I am also happy with the price as I think after you have taken inflation into account they are probably cheaper than what I would have been charged when I bought my service in the 80s.
5 stars well deserved not just because I found the pieces of china that I wanted and they make it so easy to set up a search for other pieces but also because they are exceptionally quick and efficent at despatching the china (well packed in eco-friendly packing material too) and are so friendly too. It really is a pleasure ordering and buying from them
Chinasearch's service has been excellent, first of all letting me know that the products were available, then the ordering and payment was very straightforward and finally the delivery and packaging perfect. Furthermore the company's communication about the delivery was timely and accurate. Altogether most impressive,
The service was excellent. I would've given 5 stars except that I was contacted previously to say they had found my piece, which I immediately followed up but someone else who hadn't ordered was looking at the same range & my piece was listed but wasn't marked as 'Reserved' & he was allowed to purchase it rather than me, which meant I had to wait whilst another one was sourced.
Ordered a royal doulton set from China search. Having ordered from Amazon and 2/3 of my delivery was broken, decided to buy from a China shop. Not heard of them before and one was out of stock. Only heard from them once item was back on stock and delivery was great. Packaged extremely well. Would recommend and use China search again
Very quick service, purchase was very securely packaged. Good to be able to acquire more items of my wedding china forty years later and to replace some damaged item as well as add to it.I have also managed to replace a couple of things for my bridesmaid's own wedding china, which had broken. I have even discovered that items from mum's wedding china are available !