All of these customer reviews have been collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer. We hold a Feefo Platinum Trusted Service award. This only goes to companies that provide an exceptional experience, as rated by their customers, and that’s something we’re incredibly proud of.We’re grateful that our customers take the time to let us know how much they appreciate our careful packaging and attentive customer service. And these reviews also help us to know when we haven’t quite lived up to our own very high standards, providing another opportunity for us to check the issue has been resolved for our customer and look at where we can improve.
Your packing was (as usual) excellent. I think it was 'Mel' who contacted me about there being a slight manufacturing fault on the front lip of the cup. This is so small as to be of no consequence to me at all, and all absolutely fine. Nothing to do with you, but just Denby's design, I've never had this 'cup' design before and I find it very comfortable , both to hold and drink from. All very good, Thank you. Mike Boxall
I broke a dish that my now deceased Mum bought me years ago and I felt sad as I thought of her every time I saw it. I looked to see if the same one was available online - it wasn't but I did come across China Search. Having filled in my details and what I was looking for I forgot about it as I did not hold out much hope that they would get in touch. Months later I had a phone call, an email with a photo of the dish, It was a reasonable price including postage so I paid for it and the replacement dish arrived safely a week or so later. The service was efficient and I am pleased to have the repacement dish that reminds me of my lovely Mum
I was very pleased, after looking for several years, to get an additional serving plate for my Wedgewood dinner service. The only reason for giving 4 stars instead of 5 was that the shipment to Hong Kong where I live was by courier and was very expensive, so I had to pay double the price - Chinasearch could not offer any alternative means of shipping. However, the service from Chinasearch's staff was very good, they responded promptly and clearly to my questions and the piece arrived quickly and in excellent condition.
I had to wait some time for the plate I wanted to become available. But I was still on their records and I was phoned up as soon as one was available. Then when I was not going to be at home they delayed sending my plate until I returned. The packaging was very secure. It is wonderful to replace my broken plate. More than excellent service. Thank you.