All of these customer reviews have been collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer. We hold a Feefo Platinum Trusted Service award. This only goes to companies that provide an exceptional experience, as rated by their customers, and that’s something we’re incredibly proud of.We’re grateful that our customers take the time to let us know how much they appreciate our careful packaging and attentive customer service. And these reviews also help us to know when we haven’t quite lived up to our own very high standards, providing another opportunity for us to check the issue has been resolved for our customer and look at where we can improve.
Excellent service as always, true to description for condition. Very disappointed in the reply for items I wish to sell, I have completed the format twice, the last time was when this order was placed and have not received a reply. The make was Wedgewood Paris, M&S Harvest and Villeroy &Bosch French Garden.
Well organised Website, easy to view and order items. Excellent Customer Service in that they acknowledged my order, advised me of a production delay and delivery delay in a timely manner. Polite and courteous emails. I would like to add that I placed my order in December just before everything went into lockdown. I expected delays and was reassured that my order would be processed as soon as possible.
Goods arrived promptly. The order is checked via email which gave me the opportunity to change the delivery address. The package was very well wrapped and the contents were in perfect condition when they were delivered. The company is now trying to source further goods of the same design for me and will doubtless succeed. Excellent service.
The items bought were to replace a breakage so I was happy to pay a fair price for them. The delivery was quick and the only reason they didn’t get 5stars was because there were small scratches in the bowls. I know that this is common with this design however I do think it should have been clear that the bowls were not in perfect condition. It would not have prevented me from buying them as they are difficult to get anywhere but should have been mentioned
I was pleasantly surprised when I had received the alert that the plate I was looking for was available for purchase - I had put in the request over a year ago and hadn't expected to hear again. When the notice came through and the personal call trying to help me secure it as quickly as possible I was surprised and thrilled, seeing as I still hadn't found it. This is a great service and I would recommend it to anyone trying to fill any holes they might have in their china set.