All of these customer reviews have been collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer. We hold a Feefo Platinum Trusted Service award. This only goes to companies that provide an exceptional experience, as rated by their customers, and that’s something we’re incredibly proud of.We’re grateful that our customers take the time to let us know how much they appreciate our careful packaging and attentive customer service. And these reviews also help us to know when we haven’t quite lived up to our own very high standards, providing another opportunity for us to check the issue has been resolved for our customer and look at where we can improve.
I was delighted when Chinasearch contacted me to tell they had a stock of Royal Worcester Francesca dinner plates as I had been searching for two replacements for some time. I was thrilled that my dinner set is once again complete. HOWEVER, I then contacted Chinasearch to ask if they would be interested in buying some of the unused items from my set but was told there was no current demand, but when I asked if they could keep my details on a database as a potential source if someone else started a search, I received no reply. Surely it would useful to know where there might be a future stock of items in case someone, like me, wanted to replace something. A really positive buying experience unfortunately turned sour.