Delivery Charges

For UK Mainland:

Order Value Standard Delivery
£20 or less £3.95 Royal Mail
Between £20 and £200 £6.95 Parcelforce
Over £200 Free

Surcharges may apply for these postcodes: BT, HS, IM, IV1-3, IV10-56, KA27-28, KW, PA20-80, PH17-19, PH17-50, PO30-41, TR21-25, ZE

We Ship Internationally

Our delivery costs take into account the number of items needing to be packed and transported, and the delivery location. Once you’ve finalised the number of items you wish to purchase and have provided location information, the delivery charge will be calculated and clearly shown at the checkout stage. International deliveries will be subject to the relevant customs charges.

How We Pack Our China

We’ve spent 25 years perfecting the fine art of packing china and have found newspaper to be the best packing material by a long way – it is readily available, a very effective shock absorber and easy to dispose of in a way that’s kind to the environment.

For smaller orders, we use retention packaging, which is a cardboard box with a sheet of plastic to secure the items in transit and help reduce damage. This approach uses much less packaging, making the box lighter, and is just as recyclable as cardboard on its own.

Both options are tried and tested for transporting china to our customers in one piece and help us to minimise our impact on the environment.

Positive Feedback On Packaging

We’re very grateful to our customers for the extremely positive feedback they provide through Feefo on how carefully we pack our china.

‘quickly posted, beautifully packed’

‘excellently/very safely packed’

‘Extremely well packed items with newspaper. I like that they recycle newspaper rather than plastic packing’

Read our most recent reviews here: https://www.chinasearch.co.uk/reviews/

Returns Information

If your order arrives damaged or there is a fault with any of your items, then please contact us by email or phone so that we can get this quickly resolved for you. Call our customer service team on 01926 512402 or email info@chinasearch.co.uk

If you have changed your mind and want to return any items then please contact us by email or phone, within 14 days. Our Customer Service Team will let you know the returns address, then please repack your items and return them to us in a saleable condition. We recommend you obtain proof of posting or use a tracked courier service for larger orders. If it helps we can arrange mainland UK Parcelforce collections at a cost of £8.95 per parcel. Once the items have been received and checked, your refund will be processed within 3 days.