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Delivery Information

Delivery Charges for United Kingdom

We are based in Kenilworth, a market town in Warwickshire, England, 5 miles north of Warwick and 90 miles north-west of London. If you live nearby or are passing through the area you can always call in to collect your order, but please check our shop opening times and stock availability before travelling.

Otherwise our expert warehouse team will aim to despatch in-stock orders within 3 days.

Order ValueStandard Delivery
£30 or less£3.95 Royal Mail / Parcelforce
Between £30 and £200£6.95 Parcelforce
Over £200Free Parcelforce

Surcharges may apply for these postcodes: BT, HS, IM, IV1-3, IV10-56, KA27-28, KW, PA20-80, PH17-19, PH17-50, PO30-41, TR21-25, ZE

We Ship Internationally

How We Pack Our China

We’ve spent 25 years perfecting the fine art of packing china and have found newspaper to be the best packing material by a long way – it is readily available, a very effective shock absorber and easy to dispose of in a way that’s kind to the environment.

For smaller orders, we use retention packaging, which is a cardboard box with a sheet of plastic to secure the items in transit and help reduce damage. This approach uses much less packaging, making the box lighter, and is just as recyclable as cardboard on its own.

Both options are tried and tested for transporting china to our customers in one piece and help us to minimise our impact on the environment.

Positive Feedback On Packaging

We’re very grateful to our customers for the extremely positive feedback they provide through Feefo on how carefully we pack our china.

‘quickly posted, beautifully packed’

‘excellently/very safely packed’

‘Extremely well packed items with newspaper. I like that they recycle newspaper rather than plastic packing’

Read our most recent reviews here:

Returns Information

If your order arrives damaged or there is a fault with any of your items, then please contact us by email or phone so that we can get this quickly resolved for you. Call our customer service team on 01926 512402 or email

If you have changed your mind and want to return any items then please contact us by email or phone, within 14 days. Our Customer Service Team will let you know the returns address, then please repack your items and return them to us in a saleable condition. We recommend you obtain proof of posting or use a tracked courier service for larger orders. If it helps we can arrange mainland UK Parcelforce collections at a cost of £8.95 per parcel. Once the items have been received and checked, your refund will be processed within 3 days.