Here at Chinasearch, we love china and want our customers to enjoy opening what they buy from us, whether that’s a replacement item from a discontinued pattern or a new piece of tableware from a current one. We take great care over how we pack our china so that our customers receive their beautiful purchases in one piece. Fragile items such as china need to be packed in such a way to stop movement and breakages. Our warehouse team are trained in this art and take their time over packing every cup, plate and dinner set so you don’t need to worry.

Packing materials

Delivery Charges for United Kingdom

We are based in Kenilworth, a market town in Warwickshire, England, 5 miles north of Warwick and 90 miles north-west of London. If you live nearby or are passing through the area you can always call in to collect your order, but please check our shop opening times and stock availability before travelling.

Otherwise our expert warehouse team will aim to despatch in-stock orders within 5 days.

Order ValueStandard Delivery
£30 or less£3.95 Royal Mail / Parcelforce
Between £30 and £200£6.95 Parcelforce
Over £200Free Parcelforce

Surcharges may apply for these postcodes: BT, HS, IM, IV1-3, IV10-56, KA27-28, KW, PA20-80, PH17-19, PH17-50, PO30-41, TR21-25, ZE

COVID-19 Service Update

Our main focus is to try and offer you a continued great service whilst looking after the safety and wellbeing of our staff and partners. We confirm we have complied with the government’s guidance on managing the risk of COVID-19.

Our delivery partners are working hard to ensure the safety of their teams and the customers they deliver to and we remain on hand to help. If you have any queries during these uncertain times don't hesitate to contact us.

We're doing all we can to ensure we maintain as normal a service as possible and we send you our very best wishes during this difficult period.

Deliveries in the UK - Deliveries may take longer than normal.

Royal Mail and Parcel Force are continuing to deliver parcels while following Public Health England guidance to keep their staff and you safe. This daily challenge may result in some deliveries taking longer than normal. All drivers have instructed drivers to place parcels on the ground and step away from the door, whilst waiting for the recipient.

On orders over £35 which are delivered by Parcel Force, if you provide a mobile number you will receive an SMS text with the option to leave the parcel in a safe place. If a signature is required drivers will not be handing over hand-held devices to customers to capture electronic signatures, instead drivers will log the name of the person accepting the item.

Current Royal Mail Advice

Current Parcel Force Advice

 

International Deliveries - Deliveries may take longer than normal.

Due to global restrictions on movement, shipping may take a few days longer than normal. We remain dedicated to ensuring your order is with you as quickly as possible and thank you for bearing with us during this period.

ENSURING A SAFE DELIVERY

No matter which country you are in, the couriers we use are all taking WHO-mandated precautions to protect both their staff and the recipients of their parcels. More details can be found here.

Small Orders Delivered by Mail

Europe by Parcel Force (GLS)

RoW by Fedex

 

If you require any help or advice before ordering please email us at info@chinasearch.co.uk

 

How We Pack Our China

We’ve spent 25 years perfecting the fine art of packing china and have found newspaper to be the best packing material by a long way – it is readily available, a very effective shock absorber and easy to dispose of in a way that’s kind to the environment.

For smaller orders, we use retention packaging, which is a cardboard box with a sheet of plastic to secure the items in transit and help reduce damage. This approach uses much less packaging, making the box lighter, and is just as recyclable as cardboard on its own.

Both options are tried and tested for transporting china to our customers in one piece and help us to minimise our impact on the environment.

Positive Feedback On Packaging

We’re very grateful to our customers for the extremely positive feedback they provide through Feefo on how carefully we pack our china.

‘quickly posted, beautifully packed’

‘excellently/very safely packed’

‘Extremely well packed items with newspaper. I like that they recycle newspaper rather than plastic packing’

Read our most recent reviews here: https://www.chinasearch.co.uk/reviews/

Returns Information

If your order arrives damaged or there is a fault with any of your items, then please contact us by email or phone so that we can get this quickly resolved for you. Call our customer service team on 01926 512402 or email info@chinasearch.co.uk

If you have changed your mind and want to return any items then please contact us by email or phone, within 14 days. Our Customer Service Team will let you know the returns address, then please repack your items and return them to us in a saleable condition. We recommend you obtain proof of posting or use a tracked courier service for larger orders. If it helps we can arrange mainland UK Parcelforce collections at a cost of £8.95 per parcel. Once the items have been received and checked, your refund will be processed within 3 days.