Packing & Delivery Information
Fragile items such as china need to be packed in such a way to stop movement and breakages. Our warehouse team are trained in this art and take their time over packing every cup, plate and dinner set so you don’t need to worry.
Delivery Charges for United Kingdom
We are based in Kenilworth, a market town in Warwickshire, England, 5 miles north of Warwick and 90 miles north-west of London. If you live nearby or are passing through the area you can always call in to collect your order, but please check our shop opening times and stock availability before travelling.
Otherwise our expert warehouse team will aim to despatch in-stock orders within 2 working days.
|Order Value||Standard Delivery|
|£30 or less||£3.95 Royal Mail / Parcelforce|
|Between £30 and £200||£6.95 Parcelforce|
|Over £200||Free Parcelforce|
Surcharges may apply for these postcodes: BT, HS, IM, IV1-3, IV10-56, KA27-28, KW, PA20-80, PH17-19, PH17-50, PO30-41, TR21-25, ZE
How We Pack Our China
Here at Chinasearch, we love china and want our customers to enjoy opening what they buy from us, whether that’s a replacement item from a discontinued pattern or a new piece of tableware from a current one. We take great care over how we pack our china so that our customers receive their beautiful purchases in one piece.
We’ve spent 35 years perfecting the fine art of packing china and have found newspaper to be the best packing material by a long way – it is readily available, a very effective shock absorber and easy to dispose of in a way that’s kind to the environment. We use both printed newspaper and white offcuts, though always try and reduce our waste by recycling and reusing packaging when possible. As with our discontinued china, all packaging materials are held for at least 3 days before sending to our customers.
For smaller orders, we use retention packaging, which is a cardboard box with a sheet of plastic to secure the items in transit and help reduce damage. This approach uses much less packaging, making the box lighter, and is just as recyclable as cardboard on its own.
Both options are tried and tested for transporting china to our customers in one piece and help us to minimise our impact on the environment.
Positive Feedback On Packaging
We’re very grateful to our customers for the extremely positive feedback they provide through Feefo on how carefully we pack our china.
Read our most recent reviews here: https://www.chinasearch.co.uk/reviews/
If your order arrives damaged or there is a fault with any of your items, then please contact us by email or phone so that we can get this quickly resolved for you. Call our customer service team on 01926 512402 or email firstname.lastname@example.org
If you have changed your mind and want to return any items then please contact us by email or phone, within 14 days. Our Customer Service Team will let you know the returns address, then please repack your items and return them to us in a saleable condition. We recommend you obtain proof of posting or use a tracked courier service for larger orders. If it helps we can arrange mainland UK Parcelforce collections at a cost of £8.95 per parcel. Once the items have been received and checked, your refund will be processed within 3 days.
COVID-19 Delivery Update
Our main focus is to try and offer you a continued great service whilst looking after the safety and wellbeing of our staff and partners. We confirm we have complied with the government’s guidance on managing the risk of COVID-19. Our delivery partners are working hard to ensure the safety of their teams and the customers they deliver to and we remain on hand to help.
Deliveries in the UK - Deliveries may take longer than normal.
Royal Mail and Parcel Force are continuing to deliver parcels while following Public Health England guidance to keep their staff and you safe.
International Deliveries - Deliveries may take longer than normal.
No matter which country you are in, our delivery partners are all taking WHO-mandated precautions to protect both their staff and the recipients of their parcels. More details can be found here.