Customer Reviews

They described the condition of the plate as good. But when it arrived, it was very crazed. I decided to keep it even so, but was disappointed. We have had better service in the past.

I placed my order but due to incorrect stock I was disappointed when my order was not completely fulfilled. The refund was prompt though and promp delivery.

Not yet opened the boxes.

There is a clearly distinguishable black spot (a grain of sand?) at the bottom of the milk jar. This should have been mentioned in the description.

The item received was dirty but after an email and phone call I received an apology. I know the items are used but the least I expected was it to be well washed and perfectly clean, especially as it was an item for food serving.

The company you use to make the delivery lied about trying to deliver the parcel. The platter was lovely larger than expected

It was great to receive the plates in such good condition but it has taken a long time to receive them with no information about my other requests.

Delivery and packaging were excellent. Teapot is attractive but difficult to hold when full.

Prompt delivery, but sent wrong jug. It’ll do, but preferred the other one

It is nice to be able to get replacements for Midwinter Spanish garden, which is my every day china. I have had it for 57 years, and am now too old to start afresh with something new. I would say that the plates I got, the time before last, were of middling cost, and did not last, as I put them in the microwave to heat them up and they split. The latest I paid the full price. Also modern plates tend to be heavier, which I do not like, and these ones are lighter.

Once you found the style of jug I wanted to replace in plain white, everything went well. The original pattern was oranges which was bought in 1970 and has not been available new for years, though we once picked up a load second hand about 20 years ago. If you ever are offered pieces of Thomas Medallion Oranges, please let me know as I might be interested.

Not quite the same dish as mine

not the usual delivery service which i expected

Service was good but with hindsight the price was way way too high

Everything to do with the delivery went very well. I'm not convinced that the lid is correct for the item because if you don't hold it when pouring it will fall off. The retaining lip under the lid is too small to hold the lid on.

A suggestion for you based on comment from the recipient of the bowl I asked you to send her. She didn’t know who had sent the gift. May I suggest you have a ticket you stick on the outside of the package with words to the effect “this item was ordered by…” followed by the name of the purchaser. She is very pleased with it and it arrived quickly. I had told her she had a gift coming from me but was keeping detail as a surprise. Maybe you could also offer gift wrap inside the outer layer at a charge of course,

Did not think quality assessment reflected the actual item. Especially in regards the item price.

I was so glad to get the four teacups but have hoped for years for other key pieces from the Lancaster production. They were beautifully packed. But I am still hoping after several years for side plates and cereal bowls but they never seem to appear. I think there is still quite a lot of Lancaster in circulation unlike Gloucester, the best of all, for which I have only found pieces in the United States. I will never understand why the manufacturer stopped production of this elegant and single-coloured (so a much simpler procedure) design.

Good ordering and delivery service. Received the items I ordered. Bu the entree dish is very clearly a second made of very thick ‘clay’ and does not match the three remaining one I have after the fourth was broken. Disappointed

It took several months but we found the plates needed to complete our 10 year old set. Delighted

Efficient service, well packed goods.

Efficient but ridiculously expensive

Extremely late delivery, the company could have been more proactive in informing me of the reason for the delay

My plate was sent out quickly and arrived in good condition. However, the packaging was not adequate and had been torn. There was no protective packaging around the plate either. It was only secured between a very thin sheet of transparent plastic and a piece of thin cardboard at the base of the box with several empty inches above it. Fortunately it was undamaged. The box did not say Handle with care or Fragile on it to alert the courier to take care with it.

Had registered for search but wasn’t notified that they had come into stock, found them on the website myself by chance = bowls in fab condition though