Customer Reviews
Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.
All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.
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Based on 59,291 customer reviews
Jun 2nd
Mrs Valerie Brake
Somerton, Somerset.
Denby Chilli Breakfast/lunch plates
I received a very pleasant phone call from Chinasearch about some more Denby plates I wished to purchase and was able to order them over the phone. They came within a few days.
Thank you for your feedback. I am glad we were able to help you.
May 30th
Verified Customer
Order paid nothing received
Over 3 weeks from order and still didn't receive my parcel.
Apr 29th
Verified Customer
Very disappointed with the quality.
Delivery was fine but I was very disappointed with the plates. I wasn't expecting the quality to be anything more than 'fair' as advertised, but the plates I received appear to be rejects. The colours are pale, the glaze appears not fully applied and the weight and finish of the plates is very inferior to my originals (now almost 50 years old but still beautiful).
Thank you for your feedback. I am sorry to hear you are not happy with the plates we sent you. Sometimes there can be colour differences if items are from different production runs. Please call us on 01926 512402 if you would like to return these items.
Apr 23rd
Verified Customer
1 star service
You sent a coffee cup not a tea cup..it was advertised as a tea cup and I wanted it to match the other five teacups that I have..it is much smaller but too much faff to send back
Apr 22nd
Kim Tuley
London
Missing parcel
I’m still waiting for the package to arrive.
Thank you for your feedback. I am sorry a card was not left explaining delivery was attempted and the parcel was taken to a local Post Office for collection. Please let us know if we can be of further assistance.
Apr 10th
Verified Customer
Terrible service and no communication
Terrible service from Chinasearch - very rude lady on the phone when I chased my order after 4 weeks.
At no point did anyone at Chinasearch tell me they had to order from Denny (it was showing on the site as available) which is the reason I was given for it taking so long. I could have ordered it direct and received it within a week, but Chinasearch took 16 weeks to fulfill! Anbsolutwly dreadful service and won’t be using again.
Thank you for your feedback. We can only apologise for your bad experience this time. After looking into it we have now refunded your order.
Mar 3rd
Elaine Sardeson
Sleaford
Not what I ordered
I ordered Denny Storm ramekins , but got black ones
Thank you for your feedback. Looking at your order you ordered Denby Jet ramekins not Denby Storm. Please call us on 01926 512402 if you wish to return these items.
Jan 8th
Verified Customer
poor
Did not give a correct information so we bought china which not what we thought we are buying and due to personal circumstances I can not return as I can not go to the post office.
Very poor sale on line
Thank you for your feedback. I am sorry that the cups were not as you expected. Please call us on 01926 512402 if you would like us to arrange a collection. We will let you know when we find the larger breakfast cups.
Jan 8th
Rudolph Canepa-Anson
Sutton
Disappointed & fooled by misleading website photo
It turned out not to be the item I wanted, which was the 8" serving bowl without a rim. The itemI was sent is just a sort of old fashioned soup plate.
Unfortunately the photosthe item on the website was so poor I could not see the rim (I have good vision) and was fooled into thinking it was the serving bowl of similar size which I needed.
Now I just need to find out how to return it, otherwise it will go to charity as it is of no use to me.
Thank you for your email. Sorry to hear you are disappointed with your order. We are updating older photos and can see that the photo does not match the description of the rimmed bowl. We will therefore cancel and refund the order and will let you know when we find the 8 1/4" serving bowl.
Nov 6th 2024
Verified Customer
Parcel force poor service
No goods received yet so very disappointing.
Thank you for your feedback. I am sorry to hear you have not received your order. Please can you call us on 01926 512402 so we can sort this out for you.
Sep 16th 2024
Ms J Pickering
1 star service
Item was ti y not at all how it looked on page took ages to arrive not recommended
Thank you for your feedback. Sorry to hear you are not happy with the jug we sent you. I will email you return details.
Aug 28th 2024
Verified Customer
5
UN happy--review my last E- mail
I am sorry that this order did not go as planned for you; customs fees are never welcome. We do our best to give you information about your customs options when you check out, but I know this can still be hard to find your way around, and we're always working to make it better.
Jul 24th 2024
Verified Customer
1 star service
Sadly I was sent a wrong cup As I am limited in my energy I did not complain by it shouldn’t have happened
Thank you for your feedback. I am glad I have been able to speak to you today. I am sorry this happened and we will get a replacement sent out to you.
Jul 19th 2024
Mr Rose
Pinner , middlesex
Our requirements were met !
Having logged in with Chinasearch some time ago (possibly six months?) we were delighted when their system contacted us to advise us that our specific requirements had been offered to them.
We immediately agreed to accept their offer and the items duly arrived.
Their system REALLY works so I am delighted to add our gratitude to Chinasearch
Thank you for your positive feedback. I am glad we have been able to help you.
Jun 20th 2024
Verified Customer
1 star service
Misleading description did not include the word ‘seconds’
Thank you for your feedback. Items in Good condition may include production seconds and minor manufacturing flaws. More information on our grading criteria can be found in The Essential Guide on our website. Please contact us on 01926 512402 if you are not happy to keep items.
Jun 7th 2024
Miss Nellie Sumich
New york
1 star service
It was all very easy to purchase my teacup & it arrived swiftly
Thank you for your feedback. I am glad your order arrived safely.
Jun 4th 2024
Verified Customer
1 star service
Not clear on website that it is a copy and not a very good copy either.
Sorry you are unhappy with your order, if you wish to return your order please give us a call.
Your feedback is really helpful, we do not intentionally sell copies. Susie Cooper collections were made over 4 decades and with her joining Wedgwood in the 1960s many collections were produced with different marks. In this collection there were at least 3 marks used, the earlier Susie Cooper Signature, the Member of the Wedgwood Group and the later Black Urn. We will look to improve these descriptions to make our website clearer.
Thank you again, and hope to speak soon.
May 2nd 2024
Verified Customer
1 star service
Twice wrong size item
Thank you for your feedback. I can see you ordered the tea cup that is 3 1/4" wide across the top and 2 1/4" high. Are you able to measure the cup we sent you?
Mar 6th 2024
Verified Customer
No saucer
No saucer with cup
We do sell tea cups and tea saucers separately, so that individual pieces can be replaced as needed. Sorry you didn’t spot this when you ordered; please call us on 01926 512402 if you wish to return the cup.
Feb 26th 2024
Neil Walpole
Had them just a week and two of the three mugs I bought have lost their han
I can only assume this company uses knock off products
Thank you for your feedback. I am sorry this has happened. We only buy first quality from Denby. Please can you send photos so we can look into this for you.
Feb 23rd 2024
Miss Maureen Corrigan
Dry saridfied customer
It was excellent, speedy and safe deliverry
Thank you for your positive feedback. I am glad to hear your order arrived safely
Feb 9th 2024
Mrs Janet Flood
Gunthorpe, Lincolnshire
Disappointed as always been pleased in past.
Paid top price for very good condition for two dinner plates. Black marks on the plain mustard yellow band, covered by green stickers. Plates had obviously been purchased as seconds when new. I’d have returned them had I not needed for a dinner party that week. Disappointed, as other china purchased previously has been excellent.
Thank you for your feedback. I am sorry to hear you are not happy with the plates we sent you. Are you able to send a photo to [email protected] so we can sort this out for you?
Jan 10th 2024
Verified Customer
Wrong order
The wrong saucer was sent. I wanted a tea saucer not a coffee one. Two small.
Thank you for your feedback. I can see that you ordered 4 3/4" coffee saucer not the 6 1/8" tea saucer. Please call us on 01926 512402 if you wish to return this item.
Jan 10th 2024
Mrs Christine Gilbey-Cooper
First class service
I have been on the list for replacement Denby plates for a considerable amount of time - China Search regularly update me and at long last have got my replace tin plates - excellent service.
Thank you for your positive feedback. We are still searching for the 8 3/4" plates and will let you know when we find them.
Dec 11th 2023
Mr Philip Fitzpatrick
If we do not get the plate delivered the service has failed
We ordered and paid for a plate - no delivery