Age Verification Help

Sale of Knives
UK statutory guidance on the Offensive Weapons Act 2019 categorises all kitchen and cutlery knives, including table knives, as bladed articles. It is against UK law to sell bladed articles to persons under the age of 18. Therefore, Age Verification is required on the sale of all knives, including cutlery knives.
We do not sell knives outside of the UK.
How Do We Age Check
In our physical store, this is managed through the Challenge 25 policy, but this cannot be used online. It is therefore necessary for us to take steps to ensure that customers are over the age of 18 when they are purchasing an age-restricted item online.
We have a two-step process for Age Verification of online orders.
1. AgeChecked
We use Age Verification software at checkout for any orders that contain age-restricted products. This complies with our legal obligation to ensure that we are not allowing minors to initiate a transaction on our website for age-restricted items.
To make this process as simple as possible, we carry out the initial check on the information that you enter at checkout. If we are unable to verify your age, you will then be presented with a pop-up which will give you a number of different options for completing an Age Check successfully. These options will include:
Driving Licence: If you have a driving licence, enter your details, including your driving licence number.
Credit Card: If you have a credit card, simply enter the details requested. Please note that this is not used as a method of payment, nor are any funds taken as part of this process. Your card details are used to confirm your age only.
Is My Data Safe?
The Age Verification check is carried out by AgeChecked. They understand the importance of data protection, which is why they ensure all your identity is kept anonymous via their tokenised solution based on the British Standard code of practise PAS:1296. No personal data is kept on their system. As soon as your age or identity is confirmed, all personal information is removed.
The AgeChecked privacy policy for users of their age-checking services can be viewed here.
2. Age Verified Delivery
All orders that contain age-restricted items will be sent via an Age Verified Delivery service and will be labelled clearly, indicating that the delivery contains bladed articles. The recipient may be required to show ID to prove that they are over 18 years of age.
If My Age Check Is Unsuccessful?
Your age verification may be unsuccessful if you are under 18 or if the information you provide is not correct. You may also be unable to complete an Age Verification on our website if you do not hold a current UK driving licence or own a current credit card.
If you are over 18 and your age verification fails, check that the details you entered during the verification process was correct.
The Credit Card check does require a credit card. A debit card will not work. The credit card should be Visa Credit or Mastercard.
The driving licence must be a valid UK driving licence (provisional or full will work). Don't enter the last two digits separated by a space from the rest of the licence number. In the 'Building Name/No' field, enter only the house number or name and not the street.
If the age check still fails, then removing age-restricted items from your basket will enable you to progress through our checkout as normal, with no age check required.
We understand that it may be frustrating to not be able to order all items that you would like to, but our legal obligations must come first.
Unfortunately, we are not able to process orders with age-restricted items over the telephone.