Good delivery, but "Search for you" service ineffective

Dec 6th 2022
Verified Customer
I ordered 4 cups, and 4 were delivered promptly. The only problem had been that earlier, I had been asked "Do you want us to search for the cups for you?" I had said "Yes." and was still waiting, months later. If the cups were available why were they not sent as a result of that request?
Denby Potters Wheel - Tan Centre Teacup
The delivery was prompt, but an earlier offer, "Do you want us to search for this for you?" was left un fulfilled, for months. If the cups were available why were thy not sent in response to that offer?