Your staff is your gold

The items I wanted were easy to identify. I understood that there would be a necessary wait. My correspondence with Mel was a highlight. She reassured me that I should hold on, not give up. The items finally arrived. I messed up the payment business, so Mel rescued me and made sure everything worked. The parcel was delayed and I had an incorrect steer from the postal company. Once again, Mel sorted it out. I couldn't be more pleased.