I can only find praise for the customer service.

Mar 27th 2021
Verified Customer
I was impressed by the speedy and professional service even if due to a small oversight, the order didn't work out in the end. After placing my order I was contacted by mail and phone!! The person dealing with my order was forthcoming and very friendly. The error in the shipment was compensated with repayment of the purchase price!!
Masons Regency Coffee Cup
they are in prime condition
Masons Regency Teacup
although they were the wrong cups (size too small) the cups were in prime condition