Service Review

Jun 30th 2020
Verified Customer
I purchased 2 Denby Reflex mugs from Chinasearch. l am very dissatisfied because the mugs were not in very good condition. I paid twice for postage by Royal Mail., As a regular customer, my address should have been easily varified by Chinasearch staff before sending the parcel to Royal Mail for postage. The parcel was returned to sender (Chinasearch) because my door number was omitted in the address. I had to pay for postage again before the mugs were resent to me. I was dissatisfied with the condition of the mugs but sending them back to Chinasearch would have meant a further postage charge which would have made no sense for me to undertake. Total cost was already over £40.00. I am highly dissatisfied with this purchase.
Comment from Chinasearch:
Thank you for your feedback. We are sorry to hear you were not happy with items we sent you. We can see that when you placed the order you registered as a new customer so the system will use the address you gave. This is then shown on the order conformation before payment is taken and then on the email conformation after the order is placed. You are welcome to return the mugs if you are not happy to keep them.
Denby Reflex Mug
1x2 Denby Refex Mugs, expected them to be in excellent condition considering cost and postage at £37.00, but well used. Quite disappointed.