GBP
A disappointing end to my China search
May 6th 2020
Verified Customer
The packaging used to send a plate from the UK to Australia was woefully inadequate, resulting in my purchase arriving in pieces.
Thank you for your feedback. I am sorry to hear that your order arrived damaged. Are you able to send a photo so we can sort this out for you.
Jane I am able to provide photos - please let me know where, and to whom, you would like them sent.
Thank you for getting back to me. If you could email them to [email protected] that would be great.
Thank you for the photos. We can see that this was not the correct size box that we would normally use to send a plate to Australia. It should have been larger and stronger with more packaging to enable it to withstand the long journey. We have now put measures in place so that this does not happen again.
We do not have another plate in stock that we can send as a replacement so we will refund you for this order. We can only apologise for any inconvenience caused.
Jane from Chinasearch responded to my complaint promptly and professionally and I would definitely recommend their service to anyone looking to replace an item in future.
Thomas Medaillon Gold Band - White with Thin Gold Line Dinner Plate
My purchase arrived in pieces due to inadequate packaging. However following contact with Jane from Chinasearch, not only will I receive a full refund, the company will be implementing measures to ensure others don't have a similar experience.