GBP
Cheated.
Aug 15th 2018
Verified Customer
The goods provided were/are all good and that is fine.
However, I feel cheated by your organisation having purchased several mugs and then to be informed 2 days later that they would be in the sale at something like a third of the price I paid. Your organisation would have known that would take place and still did not notify me or forward some reduction. This does not bode well for any future business between us so Chinasearch has the opportunity to redress this scenario.
Once items go on sale we do email customers that have an interest in the pattern, with details of the offer. I am sorry this has not worked well for you this time when you ordered online. Please call me if you require of further assistance.
The response received is most unsatisfactory and I remain most dissatisfied and remain feeling cheated with no clear effort on behalf of Chinasearch to redress the matter. It does not bode well for the impressions I shall give of the organisation and they do not seem to care.
I am glad I have been able to speak to you today and sort this out for you.
Jane from Chinasearch has contacted me and effected a highly satisfactory resolution to the issues. Consequently, my view of the organisation is now substantially different from the previous comments. China search have now been very fair and I am completely satisfied with the outcome. My sincerest of thanks to Jane and colleagues, thus, will do future business with the organisation and can wholeheartedly recommend others to their services.
Royal Doulton Isabella - H5248 Mug
As above, nothing further to add.