Sold me a damaged piece - don't' buy from here
Dec 24th 2017
Verified Customer
I will not buy from this company again. The piece I received, though sold to me in "Good" condition, has a chip repair on the rim. VERY disappointed.
Villeroy & Boch Wildberries Rimmed Bowl
The rim on this piece has a chip repair to it. The item was listed as "good" condition. Who sells an item with a chip repair in it??? I'm extremely disappointed and feeling very ripped off. You can't trust this company - don't buy anything from them!!!
I am sorry to hear this. I wish you had informed us of this sooner. It is never our intension to sell anything that is damaged or repaired in any grade. Perhaps you could send us a photo so we can look into this for you.
I only received the item 48 hours before this review. Amidst the Christmas rush it was the quickest I could inform you. It took forever to arrive (about 5-6 weeks?).
I will try and photograph it for you but it’s hard to see. You can really feel it though as it’s rough - that’s what made me discover it in the first place.
I have emailed you 8 photographs, since there doesn't seem to be a way to upload them to your site, here. In all there are 5 dings along the rim - 3 look like they've been doctored. It would be impossible not to notice this in daylight - the bowl is misshaped because of the dings.
Thank you forsending the photos. We can only apologise that this does not match our grading criteria. We have now refunded you for the order.