Ringing to point out the error below the response was not as helpful as I…

May 6th 2014
Verified Customer
Ringing to point out the error below the response was not as helpful as I would expect. Focussed on telling me I was wrong when I suggested they had shown 2 jugs at some point and said 'impossible' but didn't actually apologise for their error even though I said we would keep it rather than send it back at their expense. Good Customer Relations would be to say send £5 as a token gesture as either if they had priced it as a bigger jug it had been overpriced and/or if we had said 'not what we ordered so you can pay for us to send it back and refund us' that would also have cost them.
Comment from Chinasearch:
We are sorry to hear that you were not satisfied with our response when you called us about your jug. We have checked our system, and do not seem to have any record of having stocked a larger version of this jug. We would like to apologise that our methods of measuring capacities (filling to the brim) are not made clear on the website – we will take steps to rectify this. If you would like to return the jug, please get in touch and we will make arrangements for its return. You are now on search for a larger version of the jug – and we will keep you updated with the progress of our search. Thank you for your patience and understanding. Kind Regards Jane
Royal Crown Derby Kedleston - A1315 Milk Jug
The quality was good but Chinasearch had made a bad description error in describing it as a half pint milk jug when half a pint would flow over the top by quite a margin. It was in fact the smaller jug (cream?) which is same design but less volume.