Good quick service, but one item arrived cracked in transit (not the Mason's plates.) It…

Good quick service, but one item arrived cracked in transit (not the Mason's plates.) It was Dartington stoneware, more fragile than the plates, and was not well enough separated from the heavy plates, nor was the reused cardboard box stiff enough to protect it. Having said that, I appreciated the quick refund of the cost of the item plus a proportion of shipping cost.