I ordered the Villeroy & Boch mug just before Christmas. It arrived within a few days…

Jan 29th 2013
Verified Customer
I ordered the Villeroy & Boch mug just before Christmas. It arrived within a few days but was the incorrect mug. Unfortunately, the company had closed its warehouse when I tried to ring them. I contacted Chinasearch in the New Year and explained that I would need to return the mug. This I did and was promised that the correct mug would be sent as well as postage stamps to re-imburse me. The correct mug arrived within a few days but not the re-imbursement for the postage.
Comment from Chinasearch:
Sorry that we sent you the wrong mug and that were were unable to replace it sooner due to the Christmas holiday. We have refunded the return postage back onto your card so you should see this on your next statement. Jane
Villeroy & Boch Botanica - Brown or Black Backstamp Mug