CONCERNING MY RECENT ORDER I FOUND CERTAIN LADIES VERY DIFFICULT, ALMOST SNOOTY & NOT THE…

Feb 28th 2013
Verified Customer
CONCERNING MY RECENT ORDER I FOUND CERTAIN LADIES VERY DIFFICULT, ALMOST SNOOTY & NOT THE WAY A SALES PERSON SHOULD BE WITH A LONG STANDING CUSTOMER LIKE MYSELF. I ORDERED 3 SAUCERS 1 OF WHICH WAS DISTINCTLY FAULTY. WHEN I TELEPHONED & TOLD THE SAID LADY SHE INSISTED I PACKED IT UP & RETURNED IT THEN SHE WOULD SEE IF IT NEEDED REPLACING. I SUGGESTED SENDING ME A REPLACEMENT STRAIGHTAWAY SO THEY WOULD CROSS IN POST BUT SHE NOT OBLIGE. I LATER RECEIVED A BETTER 1 BUT NOT PERFECT. I HAVE A LOT OF BEAUTIFUL CHINA INCLUDING THE WHOLE DINNER SERVICE, TEA SERVICE, COFFEE SERVICE, VEGETABLE TUREEN, GRAVY BOAT OF ULANDER POWDER RUBY FOR 6 PEOPLE. THATS A VERY VALUABLE SET SO THE LADY SHOULD HAVE RESPECT NOT TREAT ME IN A RATHER DISTASTEFULLY MANNER. IM DISSAPOINTED IN HER MANNER. LUCY TURUNC.
Comment from customer:
CONCERNING MY RECENT ORDER I FOUND CERTAIN LADIES VERY DIFFICULT, ALMOST SNOOTY & NOT THE WAY A SALES PERSON SHOULD BE WITH A LONG STANDING CUSTOMER LIKE MYSELF. I ORDERED 3 SAUCERS 1 OF WHICH WAS DISTINCTLY FAULTY. WHEN I TELEPHONED & TOLD THE SAID LADY SHE INSISTED I PACKED IT UP & RETURNED IT THEN SHE WOULD SEE IF IT NEEDED REPLACING. I SUGGESTED SENDING ME A REPLACEMENT STRAIGHTAWAY SO THEY WOULD CROSS IN POST BUT SHE NOT OBLIGE. I LATER RECEIVED A BETTER 1 BUT NOT PERFECT. I HAVE A LOT OF BEAUTIFUL CHINA INCLUDING THE WHOLE DINNER SERVICE, TEA SERVICE, COFFEE SERVICE, VEGETABLE TUREEN, GRAVY BOAT OF ULANDER POWDER RUBY FOR 6 PEOPLE. THATS A VERY VALUABLE SET SO THE LADY SHOULD HAVE RESPECT NOT TREAT ME IN A RATHER DISTASTEFULLY MANNER. IM DISSAPOINTED IN HER MANNER.
Comment from Chinasearch:
We are saddened that you feel you’ve been treated with anything less than total respect. This is not our style at all and we offer our apologies. Yours is one of the few such comments we have received and we have almost universally positive feedback for the service we offer. We understand why you may feel that it is reasonable to ask for a replacement to be sent prior to receiving your item back for inspection, but this is the policy we apply to product quality queries we receive. Following up on your feedback, we will review our procedures to see how we can improve.Thank you for your long term custom. We hope that you’ll forgive us this isolated incident.
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