The length of time involved between request and fulfillment (3/4 years) seemed excessive given the…

I am pleased we have been able to find the teacup for you.In your feedback you say that you feel the length of time it has taken to fulfil your requirement is excessive given the claims made by Chinasearch.In order to improve our customer service we would be grateful if you could tell us where or how the claim was made to you as it is not our usual practice to indicate how long it may take to source individual items, given how widely the timescales for finding different patterns can vary. Jane