Customer Reviews

I ordered a coffee pot lid only but was sent a coffee pot and a lid! I rang them expecting them to ask me to return the coffee pot and keep the lid PLUS giving me a discount for my troubles. However, they told me to keep the coffee pot and lid so now I have two coffee pots one with a lid and one without!!

The wrong item was delivered but a telephone and personal visit enabled a replacement to be made fairly quickly - the initial part was good, the receipt poor and the correction excellent. Fortunately Kenilworth is not far from where I live.

In total I wanted three plates & found one for half the price of Chinasearch, so only orderedd two from CS . The post and packing was also half the price of CS. The other item arrived several days before CS item, which was not infact delivered to my address, I had to go and collect it from a post office and pay to park. I am becoming increasingly frustrated by this later practice as it is happening all the time with Royal mail being too timid or lightweight to carry anything larger or heavier than a matchbox

Having charged me £9.94 each for five egg cups, I was very surpised to see that postage,packing and insurance of £8.95 - that is £1.80 EACH eggcup - was added to the bill. By an email direct to the company, I have pointed out that goods despatched on 21st March have yet to arrive on 9th April. NOT GOOD.

Did not have what I wanted

I cannot fault the speed with which the item was dispatched, however, I do object to the sheer size of the box used for the transportation of a tea towel. Where a small envelope could have been used and the postage halved a ridiculously large box was used instead. Might I recommend reviewing your postage policy

Delivery arrived and 2 items missing despite being checked off despatch note. Was put right quickly though when I contacted company. Lucky I checked thoroughly.

CONCERNING MY RECENT ORDER I FOUND CERTAIN LADIES VERY DIFFICULT, ALMOST SNOOTY & NOT THE WAY A SALES PERSON SHOULD BE WITH A LONG STANDING CUSTOMER LIKE MYSELF. I ORDERED 3 SAUCERS 1 OF WHICH WAS DISTINCTLY FAULTY. WHEN I TELEPHONED & TOLD THE SAID LADY SHE INSISTED I PACKED IT UP & RETURNED IT THEN SHE WOULD SEE IF IT NEEDED REPLACING. I SUGGESTED SENDING ME A REPLACEMENT STRAIGHTAWAY SO THEY WOULD CROSS IN POST BUT SHE NOT OBLIGE. I LATER RECEIVED A BETTER 1 BUT NOT PERFECT. I HAVE A LOT OF BEAUTIFUL CHINA INCLUDING THE WHOLE DINNER SERVICE, TEA SERVICE, COFFEE SERVICE, VEGETABLE TUREEN, GRAVY BOAT OF ULANDER POWDER RUBY FOR 6 PEOPLE. THATS A VERY VALUABLE SET SO THE LADY SHOULD HAVE RESPECT NOT TREAT ME IN A RATHER DISTASTEFULLY MANNER. IM DISSAPOINTED IN HER MANNER. LUCY TURUNC.

I did not like the fact that they shipped my order without a tracking number, like all other companies I buy from, so that I could follow the shipment until delivery. I felt like the person who corresponded with me was not so professional , and felt she was somehow on the rude side. The Company should look the way their competitors work so that they can improve their customer service.

Rather more expensive than the plates were when I first bought them! Which is a shame - they are after all second hand! I appreciate everything involved which causes this price rise. So, while delighted to have those 6 plates, I would be reluctant to buy through you again.

Ignored the delivery instructions they requested! Why bother asking if they are not going to follow them?!

I ordered the Villeroy & Boch mug just before Christmas. It arrived within a few days but was the incorrect mug. Unfortunately, the company had closed its warehouse when I tried to ring them. I contacted Chinasearch in the New Year and explained that I would need to return the mug. This I did and was promised that the correct mug would be sent as well as postage stamps to re-imburse me. The correct mug arrived within a few days but not the re-imbursement for the postage.

website search functionality dreadful, cup delivered to card holder address rather than delivery address

Ordered 2 bowls. Only 1 sent in the initial instance. Had to contact them to send me the second one.

Cup of wrong pattern arrived;columbia rather than columbine. However after phone call,quickly resolved and correct item arrived within 2 days.

Very keen to take money from me not keen to give me a refund

I found it later that I could have purchased my item a lot cheaper direct from Royal Worcester

Goods arrived in tact and on time