Customer Reviews

Excellent and helpful service but, alas, the mug I received was a very poor imitation of the original – thick, heavy porcelain with a course clumsy transfer of the botanical print.

By packaging their products more securely. two out of the three bowls were broken on arrival. In my opinion there should be more padding between the bowls and I can't understand why bubble wrap isn't used. having said that the refund service was excellent.

Order was not fulfilled

I received notification via telephone call that my pattern was in and then got an e-mail indicating the plates were being held for me for 2 weeks. I rang 6 days later and the plates had already been sold to someone else. Fortunately the salad plates were still there but I really wanted the dinner plates as well. The staff person who helped me was knowledgeable.

The item I ordered was a Blackberry sauce boat from Marks and Spencer.which was delivered promptly and very well packed. Unfortunately it was a fruit bowl and was the wrong pattern.I returned it immediately and was assured that the error would be corrected straight away. Two days later the replacement arrived..It was a sauce boat but not the right pattern. I can accept that errors are occasionally made but twice running suggests lack of care or perhaps training of staff in the right department The lady I dealt with was very apologetic and went to the stock room to sort it out personally .The correct item has now arrived. I do hope that you will be able to find some large blackberriy dinner plates for me and that no more errors like this will occur

The wrong china was sent! To their credit, the correct set was then sent quickly. However,having to fit it round the collection service to return the wrong china was an inconvienence. So all in all,not the good experience this time that I`d had before with Chinasearch.

I appreciate the commitment to finding replacements however I have yet to receive my order. This may be an issue with my country’s Customs.

One of the five mugs we ordered arrived broken.

After my wife ordered from you I had a look on Ebay. I ordered 12 ramekin dishes at a cost of £3.75 each including postage and perfect quality. They arrived 2 days later. The three ordered from you cost £7.75 each and arrived over a week later.

Ordered coffee saucer. Sent teacup saucer. Hassle.

I had stuff to sell as well as buy but they never did come back to me about it. When I took the selling crockery to them, it turned out they didn't want it, but the lady who told me was really quite unpleasant.

The service was good but the item bought was expensive and I was disappointed that the pattern differed from the one on what should have been a matching pepper pot.

Did not find what I wanted but I understand the china I want is not easily accessible and more expensive that what I can afford!

Excellent service thank you. My purchase arrived on time in very good condition, beautifully packed.

The wrong size plates were sent which I had to return by 2nd class post but I did receive the correct plates a few days later.

profondes coupures de couteau dans les assiettes, ce qui n'était pas annoncé sur le site.

My items arrived to Japan with a customs surcharge; I had to pay about 1400 yen (10GBP) upon receipt. Customer service was polite, but with a 'nothing we can do.'

Regrettably the two bowls did not exactly match the picture of the bowl in the advert. Although the pattern on the outside of the bowls was correct the design on the inside was quite different from the picture against which I ordered the bowls. I have, however, accepted the bowls without complaint although I was disappointed.

The items arrived within the expected international shipping time but were NOT, as far as I can tell, as represented. And I have no way to prove it. They were well packaged. I would not recommend this company nor would I buy from them again. See remarks below.

I have ordered from Chinasearch before and been happy with the service but on this occasion I felt the item delivered was not up to standard. The actual delivery was quick.

The process of notifying clients that their search items have arrived does not work. "My" items were sold before I had an oppotunity to purchase them. This is simply not good enough. Why not have a window of say 7-10 days before the items go on open sale?

The plate was not very good.

What service goods have not yet been delivered

I contacted them with all the details of the china i wanted to sell. I was asked to phone for a quote which I did and was asked to leave my number for a return call but they never responded.

I've had the lid of this item on "Search" for maybe 3 years. But no response until they advertised many items, and I took a chance on ordering a complete dish and lid which proved to be the correct one.