Customer Reviews

China cups came, though they looked identical to originals set we have but they were significantly lighter in weight than originals and clearly imitations of original Johnson’s castles set cups which was disappointing.

Unfortunately we had to pay another €100.— for the purchase tax and then another €85.— for the import tax in Sweden. So my purchase was twice the price! No one informed me of this.

I rated 2 Star as The Order is not as expected and I would like to know if I can return the item.

Wrong item ordered by mistake but had to pay postage bk so ended up keeping them

Getting my order right

Took too long to find the item

The item I ordered from you was back in November was a Christmas present. Finally got it in March. Got a email that the item wouldn’t be arriving until next year. Was offered to cancel or wait for item. I chose to wait for item as my partner wanted the item. Few things I didn’t get was why you wait a few weeks to tell me it wasn’t coming until next year and why let people order if out of stock and especially if it’s not in this country. No offer of a discount. Just a unhappy partner. Got my brand new car quicker than your item I ordered and my came from Romanian!!

The process of ordering the items was good but when they arrived he side plates were dirty with dried food

Denby large dish & biscuit container. Ordered in Nov 21 for Christmas And Arrived in Feb 22 …!!!

Took long time to deliver and had to pay 3 times the price for the item.

Very expensive and misleading , pictures on show of crockery that isn't readily available .

The 2 royal worcester coffee cups are extremely small and frankly impractical, unusable! Less than a single shot. I could see the shape was different from my usual choice but I hadn’t appreciated how small! Now have two cups (with no saucers)

I was disappointed in the mugs I ordered. They are big and clunky. My fault I suppose but from the invoice I thought I was getting 3 and I only received 2.

Easy to order hat I needed and prompt delivery. well packed

Would be improved by telling you before you buy that two out of the three plates you've bought have lost most of their colour probably due to being washed in the dishwasher.

We are still awaiting our plates and have not received an update as to why they have not been delivered.

The china was well packed and arrived safely in excellent condition. However, I ordered it in February and received it in August. I recognise you have supply chain issues, but that was too long.

I tried the Denby website for the replacement bowl I needed, which said it was out of stock and I could register to be emailed when it was available. I did this, as it involved no prior payment and no commitment to purchase if I found one somewhere else in the meantime. I then tried Chinasearch, and the site said the bowl was available, which I took to mean they had some in stock. Despite taking my payment immediately, in fact they couldn't supply it but added me to the Denby waiting list (which I was already on). About a month later, on the same day I received an email from Denby saying the bowl was now available, and one from Chinasearch saying it was being despatched (by Denby). I find this very misleading, and sharp practice to take my money without being able to supply the item.

In this COVID era, it was dreadful to open my purchase in a box stuffed with newspaper. I will never purchase from you again.

I had already paid for shipping and taxes When the delivery was made to my house I had to pay another $25.05 to get my China Was not happy

The service for the mint dish was efficient and exactly what I ordered. I am still awaiting a cake knife I also ordered I have not heard a word about this . No communication as to if one is found or when likely to come.

Although the communication was good, it took half a year for the item to arrive. Initially, I was told there’d be a 2 week delay. When the time arrived, the gilded parts were of very poor quality. Holes, scratches, blemishes. Chinasearch sent replacement parts, and didn’t bother to check them beforehand. The replacement parts were of the same poor quality when they arrived.

Jolly expensive for what it was and bought more by habit than real need. Good condition and well wrapped.

5 months to complete my order for Wedgewood Gio plates, me constantly chasing, many emails not responded too. Very simply before you take a customers funds, check the item is available then take funds, rather than take funds and have a client chasing for 5mths

Poor. Hardly anything viewable but no advance notice on their website. Surly woman on customer services