Customer Reviews

It is not possible to be communicate with Chinasearch. Did not respond to my emails. I did not received my order, because someone make mistake and write value of this two pieces china multiply 100 times and Canadian CBSA charge me $155.85 CDN duty. I refuse to pay, asking Canada Post to return to CBSA for additional revue of charges. That was happened at July 11, 2019. I send email to sender to, but since that no respond. I send all evidence to CBSA too, but I did not know where is my package now. Chinasearch refund me for my order, but I still want buy this two pieces, problem is I did not know if my first order will be still delivered to me or not. If I know order was returned to sender, I will be place order again, but I did not know and I don't want double order to delivered to me. In that situation their service was terrible, because no communication between us.

The fault was not with you but your delivery company. I did report on the day it arrived to say that the parcel had been dropped over a locked gate even though it was clearly marked fragile! The contents were fine.

I had no issues with the service other than the Items were listed as 'Side plates' and when they arrived they were 'Salad Plates'

I am giving one star only to your excellent service due to grossly excessive postage cost to N Ireland .After all we are part of U kingdom .

Very good service, thank you!

Only received 2 small plates? Ordered 3 large & 2 small What happened? Edward Rodger

Rubbish still awaiting delivery

Awful and misleading

I still haven't received the goods and it's been about three weeks since I ordered them. Been meaning to chase up the order...

Items were broken when I opened the package and they could not be used!

Despite waiting two weeks my order has not arrived, apparently sent by Royal Mail as oppose to Parcel force. I have agreed to wait a further week in the hope that it appears, though I am not holding out any great expectation of that happening.

The teapot we purchased has a small crack in the base and leaks. We are returning it for a full refund

You said that you would search for the mug I was looking for. In the past I have never heard anything from you following accepting your offer to search - please remove my name and contact details from your records.

The jug arrived safely. It was well strapped into the box and was unlikely to be damaged if the box was dropped. However, I would not have described it as in very good condition as in the place of the usual slight hollows where the handle was joined to the jug, there were deep holes which would be difficult, probably impossible to clean. Although this was a manufacturing fault, not later damage, it still makes the jug unsaleable and certainly not in good condition. I would like to return the jug and a return of my money.

By changing the method /delivery agent for packages to Austria. The current delivery agent GLS has three times failed to deliver the parcel even though I have been at home. Further they have then claimed to have left a card informing where I am to collect the Parcel, this is blatantly untrue, b cause a) no such missive was ever left in my post box, and b) as can be seen from the pdf of the so called delivery message the GLS delivery boy did not even know my name!!! So he certainly did not ring the bell at TROFAIER at Brahmsplatz 7/6a in the 4th District of Vienna. It is a short walk to the Post Office from where I live, THREE times now I have had to take a taxi to collect the Chinasearch parcel due to the non-delivery of your chosen delivery agent!

Package never arrived. I don’t understand why your honored company do not use traceable mail service for every order. ( Pricerate for a traceable small package at Royalmail is not that much higher than non-traceable service) Please use traceable mail service in the future. I have been looking for this mug for years. But now it’s lost....

Thought I had to tap each star!

All good

Can not think of an improvement

Prompt, speedy and helpful. Also was contacted re items I had enquired about and wish to to obtain some months ago.

My order was sent by a cheap mail service and never arrived.

Immediate response to my search with positive outcome. Beautifully packaged and very quick delivery. Now searching more.

I have not received my goods yet. Will You please advise me where they are and why it has taken so long?

I still have not received my purchace

I have not received the item - emailed them last week & have been asked to wait until mid week this week & if it does not arrive to let them know & they will refund me - I'd rather they tried to trace the parcel actually !!