Customer Reviews

Good product well wrapped and accurately described. Expensive and a little slow on dispatch.

Delivery of item ordered was fine. However, I had problems changing my search, thought I'd managed to change it, and then had email asking me to confirm search for both what I now wanted and what I don't now want

Delayed delivery ,had to chase but got email updates Didn’t realise there was a long lead time at time of placing order It was wedding gift so delivery date was key

Order was great, packaging was fantastic but 6 months delivery time is off putting.

Still awaiting delivery!

You sent me the wrong size mug,so l am still waiting for the mini mug l ordered . However , otherwise a great service

The packaging was great, but a crack in one of the cups disappointed.

It took a very long time to deliver my order. This may be because of the difficulty of getting the products from Germany in the first place, or the need to wait until there was a big enough collective order to put to the manufacturers. Could have been explained, though.

Let me say first that I'm very grateful to have the 5 additional Arctic White dinner plates. The reasons I didn't feel I could give more stars are that it took 6 months for my order to be filled and the plates are much thicker and the pattern isn't as distinct in the plates. The detail just doesn't show up. Somehow the quality control just wasn't there. I've ordered from this company before and even though I'm in the US, it's less expensive to order from the factory and pay duty from England than to buy on Replacements Ltd. which is in the US. The plates were packed well and there was nothing broken.

I ordered 1 teaspoon and 2 knives. Unfortunately I didn't order them at the same time, though it was the same day and I assumed they would put the two orders together. They came in two separate boxes, far too large for the contents: a waste of packaging. The cutlery themselves were in excellent condition and arrived in very good time.

Very long lead time. Was kept informed but only when I chased.

The actual purchase went smoothly enough. However, I had put in a request for this china previously and although it was acknowledged no-one advised me when the plates became available. I only found this out when I ran a new search engine enquiry.

The person on reception wasn't very friendly although I had a good experience when ordering over the 'phone.

It took so long for it to arrive ... over two months for I received it !! ... but honestly the pieces were so gorgeous that I fell in love with it, and they were wrapped so carefully.

Excellent service but extortionate prices! They're not stupid - they know they've got a captive group of purchasers!

The service was good. I had to wait a while for the items but I was advised of that fact before I placed my order, so I was fine with it. In actual fact it arrived quite a bit sooner than they said.

Send the correct item

Service okay but extremely disappointed that there was a chip on the underside edge of the mustard pot which wasn’t mentioned.

Too complicated. Sorry

better description and pictures of item needed. delivery seemed via US which was strange.

I think the item was a "2nd" as it had a sticker on it and a few blemishes. I do not remember seeing anything in the description relating to this. Maybe I'm mistaken?

So far every good. However I a still waiting for the balance of my order.

supplied what i was looking for no problem.

My order was, eventually, delivered safely. The fulfilment was delayed by several weeks without explanation. Only when I phoned did Chinasearch deliver a few days later. Their explanation was that, even though their website marked these items as 'available' this did not mean they were actually in stock. I find this misleading.

The service was good but unfortunately one plate was broken on arrival, on my contacting customer services a refund was paid immediately so thank you.