Customer Reviews

They sent me the wrong item! Send the correct item,

I AM DELIGHTED THAT CHINASEARCH WAS ABLE TO SOURCE AND PROMPTLY DELIVER THE DENBY SOUP BOWLS I WANTED TO COMPLETE A SET. I WILL GLADLY RECOMMEND THIS COMPANY TO OTHERS.

Stuck me with brokerage freeze not impressed. If you don't have a customs broker and expect the customer to pay at least give us a heads up.

The mugs I bought are not the same shape as the original ones, not what I was expecting at all. They simply don't match my exsisting ones, they look cheap dispite the high price paid. The return postage from France plus postage paid to deliver make returning them pointless. VERY DISAPPOINTED!

Where is the tea cup I ordered to go with the saucer you sent me??

Ja ich würde Chinasearch immer weiter empfehlen ich bin sehr zufrieden

fast turnaround, good packaging, no problems

Excellent service

The service was efficient.However, ordered 4 saucers, you described their condition as "fair". I consider that only one met that criteria & one of them was very badly scratched & marked. I consider that saucer was not good enough for re sale & certainly not at £3.

The item I was sent didnt match the item shown or described in the picture - it was a different style. I asked for the original item to be provided as an exchange for the returned item, got no response, let alone explanation or apology. But they did refund my purchase quickly and return postage was paid for automatically.

I had ordered a tea cup that should have been bell shaped and received a tea cup that was pear shaped!

Firstly I found a deal that I searched on the internet and was taken to chinasearch, then the deal was an old one! Or so I was told. The deal didn’t exist but I ended up purchasing a different set. This took over a month for delivery as it was new Denby but his was not stated at time of purchase. Communication was good, and a refund offered, however, a frustrated customer that just wanted his order.

Suger pot is too big. I can not use. This is like planter. Tea cups are good.

Visited your shop, very pleasant and helpful staff member, speedy service. Very happy with the whole experience.

The items were as described but I now see they were VERY expensive compared to other identical items I have found. I really wish I had searched more thoroughly. It is unlikely I would use this service again in view of the high prices.

The copper plate transfer on the plate drips over the rim - the plate should have been listed as a second

Recently they have been below there normal high standard, they have not informed me of deliveries until after the item has been delivered and in some cases not at all, this is reflected in the two stars.

I am still waiting for one plate. First time round one of the plates I ordered was incorrect.

The plate was good standard but I was not told there was no stamp on the underside so I was very disappointed. Normally I have been very pleased with items.

The dish had numerous small marks in the glaze due to previous use. Not what I would describe as good condition.

Because the delivery and item where fine but it wasn’t the Aztec pattern.

My package appears to have been delivered even without me being home. The delivery instructions on the package were too tiny - they should have been large and bold.

The goods provided were/are all good and that is fine. However, I feel cheated by your organisation having purchased several mugs and then to be informed 2 days later that they would be in the sale at something like a third of the price I paid. Your organisation would have known that would take place and still did not notify me or forward some reduction. This does not bode well for any future business between us so Chinasearch has the opportunity to redress this scenario.

I am very happy with the product but v unhappy with parcelforce. It took many phone calls - at least 8 being redirected and redirected to arrange a redelivery - and it was delivered on a day I has said I was going away and did not want another aborted delivery. Luckily we were still at home and could take delivery. I had initially asked for the parcel to be left in a safe place but I was not advised this could not be done without a signature

I had actually ordered something different, but had a phone call to say that when they went to pick it, it was not as advertised. The person I spoke to was very helpful and talked me through alternatives. I ordered something else and it arrived promptly in excellent condition. Very pleased.