Customer Reviews

Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.

All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.

5

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91%

8%

1%

<1%

<1%

Based on 60,461 customer reviews

Mr Alun MacFadyen

I am still waiting for my item

Faster delivery!

Comment from Chinasearch:

Thank you for your feedback. I can see from the tracking that you have now received your order. Unfortunately there has been a backlog of parcels in France due to the change in customs and orders have been taking longer than normal to arrive.

Verified Customer

My china arrived broken and there are no replacement items.

Two of the pieces of China I purchased arrived damaged beyond repair.

Excellent service. Purchases extremely well wrapped and arrive quickly

Dame Judith Mayhew Jonas

One item arrived broken and I was asked what I wanted to do and then I have heard nothing. A pity I have used you a lot and normally have good service and communication.

Comment from Chinasearch:

Thank you for your feedback. I am sorry that you didn't receive the email we sent you on 19 January saying we were sorry that the bowl arrived damaged. We do not have another one in stock and asked if you would like us to order another set in from Wedgwood or refund the order. Please let us know what you would like us to do.

Verified Customer

Not good and I was very disappointed

Unfortunately this time the phone call was’t that good. There was tension between myself and the woman who I spoke to. I felt her tone was rude with a note of sourcasium. It was about the measurements of a teacup which I think I got wrong. I had to ask if I could speak to someone else. I had to hang up and phone back. When i spoke to the same woman again her tone was a bit more pleasing to my ear.

Comment from Chinasearch:

Thank you for your feedback. We are sorry that our customer service was not up to our normal high standard this time. I can see that you have bought from us before and hope this will not prevent you using us in the future.

Comment from customer:

Thankyou for replying to me. I wasn’t expecting to hear from anyone. It’s very kind of you. In all my purchases Chinasearch has always been a great company and provider of the pieces of China I have wanted. This one incident won’t stop me from buying from them again. I really don’t want to need any sort of problem about this so if you don’t mind I would like to end it here. I wish you well and keep safe in these uncertain times, Thankyou🌺

Verified Customer

Don’t bother, no cheaper than anywhere else but with slower service

Product took many weeks to be delivered. Generally not a nice company to deal with

Comment from Chinasearch:

Thank you for your feedback. We are sorry that delivery took was slightly longer than you were you were expecting. If you use us again and have a query on an order please get in touch.

Verified Customer

Item advertised as found, but not delivered

Hello, I have been informed that plates have been found. I paid immediately.No tracking number. After 3 weeks of waiting, the delivery has not arrived. I was disappointed. I contacted customer service who refunded my order.

I ordered the 4 3/4 I needed 5 3/4 but after texting you I have not receive

Answer their messages. I needed to return for a correct size saucer and was never responded to as to how to exchange my item

Comment from Chinasearch:

Thank you for your feedback. I cannot see that we have received a message from you? You are welcome to return the saucer, this would be at your expense. You would need to send it back to the 4 Princes Drive, Kenilworth, Warwickshire, CV8 2FD, UK address that should also be on your paperwork. We will then process the refund when we receive it back here.

Efficient but expensive

Lower their prices.

Mr Ronald Machell

Please use much less packing. I was very surprised at the size of my delivery and the huge amount of packing that was used for two very small items; again in which I was disappointed especially in view of the actual cost of same. In these times of trying to cut down on waste your packaging was definitely OTT. Please think!!!!

Mr Peter Dutton

The tea pot is fine but your system copied a nonsense address on to the delivery form, which did not include the house name. The driver would not have been able to deliver on the information he had. Fortunately I noticed the error and contacted the delivery company to give them my address.

Comment from Chinasearch:

Thank you for your feedback. We can see that you registered as new customer so this was not from our system. If you look at your order conformation this was the address provided at the time of ordering.

Axel EJ Golüke

Duiven, The netherlands

I'm not impressed!

UI'm not ipmntill now we didn't receive anything. So it's a little bit early to give my opinion

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear you have not received the order which we sent out on 17 July. We do have more stock so we will sent the order our again for you.

Too much packaging

Too much packaging for 6 items, the packaging filled the recycling wheelie bin

Comment from Chinasearch:

Thank you for you feedback. We do use more packing when we are sending glasses so items will arrive undamaged. We have recently had some new packers so they may have used more packing than normal.

Ms Marian Naughton

The plates were exactly what I wanted, were really well wrapped and were in really good condition. I was delighted. However, because of some glitch in your computer (concerning postal codes), the parcel was address and sent to a completely incorrect address (which shared the first three digits of my postal code. When I rang to investigate, I was met with a defensive, customer-blaming attitude.

Comment from Chinasearch:

Thank you for your feedback. We do have a postcode checker system on our website however we don’t support Eircode so the address would not be changed by the postcode matcher after the order has been confirmed. On reaching the Delivery Details page the billing address is visible. There is also an option to specify a different delivery address if this is not selected the billing address will be used. We are sorry that this was dealt no dealt with in a better way over the phone. We should have called you back when we had been able to look into it for you. We have now updated the payment page to show the delivery address as an additional check before payment and we will look into supporting Eircode lookups in the future.

Verified Customer

Ordered a casserole lid that was illustrated as available in the sale only to be told later that it was no longer available. Was disappointed as usually I would give 5stars.i have been buying from you for over 15yrs

Comment from Chinasearch:

Thank you for your feedback. I am sorry that the lid was not on the shelf when we came to pick your order. Please let me know if you would like us to let you know when we find another one.

Mr Michael Westcombe

Quite good, but not outstanding.

Delivery fair. I measured up my own bowls carefully, but the ones sent back were too small. Still useful, but not great.

Comment from Chinasearch:

Thank you for your feedback. I can see that you ordered the 5 1/8" bowls it may be that you have the slightly larger 5 7/8" bowls. We do not have any in stock at the moment but are happy to do a search for you. You are always welcome to return items you are not happy to keep.

Ms Isobel Irvine

Great service, exactly as shown and delivered extremely well wrapped

Had been hunting for these two soup plates for months to complete service in time for a special event planned at home at the end of lockdown.,Items arrived exactly as shown, very well packaged - used all the newspaper for the fire - and delivered exactly on time.

Professor Alan A Seawright

Brisbane ,Australia

It would be nice to have it delivered. When we have it we shall be happy to comment further

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear you have not received your order. Some deliveries to Australia have been taking longer than normal due to the current situation. We will get another one sent out to you.

Comment from Chinasearch:

Thank you for letting us know that you have now received your order.

Mr Terzo Bernardini

il mio ordine a oggi 26/05/2020 ancora non è stato consegnato! sono molto deluso.

Verified Customer

Unhappy with service

Comment from Chinasearch:

Thank you for your feedback. As we offer a replacement service we sell soup cups and saucers separately so customers can buy what they need. I can see that when we spoke to you that the saucers were not in stock and that we would do would do a search and let you know when we found them. We will always have items back, please contact me on 01926 512402 ext 208 if you would like to return them.

Verified Customer

I badly want some replacements of the Barton series and have bought a few very small plates. The others that are promoted as being on sale are not available over a considerable time. Am I wasting my time?

Verified Customer

The round platter arrived smashed and broken. The other smaller pieces were fine.

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear the platter arrived broken. Do you have a photo of the broken item that you could send us?

Comment from customer:

I do have a photo of it. How would I send it to you?

Comment from Chinasearch:

Thank you, are you able to send it via email to info@chinasearch.co.uk

Verified Customer

I thought the service was excellent

Newtownards,N.Ireland

Good prices available but to sure to check their exorbitant carriage charge

The products and prices are good but to charge £17.95 for postage to Northern Ireland is a rip off especially when it took over a week to arrive,I won't be using them again,I used to send parcels to Northern Ireland from London and our charge was £10.00 up to 25 kilo and free of charge over £50

Verified Customer

I have not received this product yet or any notice if it has been dispatched.