Customer Reviews

Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.

All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.

4.9
5
4
3
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1
91%
8%
1%
<1%
<1%
Based on 60,461 customer reviews
Dec 6th 2022
Verified Customer
Good delivery, but "Search for you" service ineffective
I ordered 4 cups, and 4 were delivered promptly. The only problem had been that earlier, I had been asked "Do you want us to search for the cups for you?" I had said "Yes." and was still waiting, months later. If the cups were available why were they not sent as a result of that request?
Dec 6th 2022
Verified Customer
4 star service
Very efficient from ordering to delivery.
Dec 5th 2022
Mr Michael Eyles
4 star service
the item purchased arrived well packaged and in good condition. rather surprising given you used Royal mail which given my recent experiences i would not touch with a barge pole.
Dec 5th 2022
Verified Customer
Great service. Ordering easy, delivery prompt
Excellent! Dishes in great condition and very fair price.
Dec 2nd 2022
Krista Lonsdale
They provide a service I appreciate.
Yes-what`s MOST important is that stuff is packed careful and never arrives broken. I like that it`s mostly old newspapers-a little more sustainable!! Their stuff is not cheap and not easily available so this is VERY important. They provide a service I appreciate.
Dec 1st 2022
michele cadoret
France
4 star service
what I received was perfect and so well packed. Therefore I am satisfied even if the delivery took 10 more days than announced !
Nov 30th 2022
Mr D F C Perkins
4 star service
Replacements were in the range that I use all the time. The selection was well presented.
Nov 29th 2022
Verified Customer
Excellent
I rated it 5 star but the system was too quick for me! I did not buy online but used the phone - I prefer to talk to a person not a machine. All the staff were very helpful and Parcel Force are very good at keeping me updated as to delivery.
Nov 28th 2022
Ms Rosamund Allen
order dealt with via Portmeirion
The oder was passed to the Portmeirion factory and I was informed that this would mean some delay, not long as it happened. the two items arrived safely.
Nov 26th 2022
Ms Marie Mc Sharry
4 star service
Really love the china but postage to Ireland is quite prohibitive
Nov 25th 2022
Verified Customer
Good service
Good service if they have what you want. Good communication, good delivery and items were just as described.
Nov 25th 2022
Pamela Anne Rice
Grantham
No problems apart from being a bit pricey
Would use again
Nov 25th 2022
Verified Customer
4 star service
Pleased with the tea cups I received. Friendly, efficient service.
Nov 25th 2022
Mr Richard Oakeley
Good, thankyou
Prompt delivery following confirmed order
Nov 24th 2022
Mr Russell Bingham
prompt and efficient
As usual, Chinasearch dealt promptly and efficiently with my enquiry
Nov 23rd 2022
Mr Ian Leat
**
**** + ***
Nov 22nd 2022
Alan Drake
A Satisfied Customer.
The ordering process was relatively easy. The product was delivered pretty much on time, it was well wrapped and was definitely the item I ordered.
Nov 21st 2022
Verified Customer
Excellent service.
I was very excited when China Search found a matching Wedgwood teapot for my 1980’s Wedgewood dinner set. It took a few months to find it but It arrived in a timely manner once they located it and sent it to Australia in perfect condition. Thank you LD
Nov 21st 2022
Patricia
Essex
Tamsin Denby
It is very good & have got some real bargains from my old Demby China from the 1970's which is fantastic. Thank you so very much. Also look forward to if you manage to get me some more mugs to go with my set again thank you for all you help.
Nov 18th 2022
Verified Customer
Really Pleased to have full set.
Purchased 4 Denby Blue Jetty side plates and medium plate and were marked up as very good. The packaging was amazing which was good considering they went back and forth with DPD. I marked it down one star as the plates (on the bottom had S so I take that as they were seconds) had a minute black dot in the plate which most people would not notice, but unfortunately, I did. Having said that I am just delighted I have been able to make up to the full set again. Would recommend.
Nov 16th 2022
Verified Customer
4 star service
MEANT TO GIVE 5 STARS
Nov 16th 2022
Verified Customer
Quick & easy
Quick easy service, yes would recommend. Only issue was no gift card option or wrapping.
Nov 15th 2022
Martine Rondeau
Quebec city, Canada
Kinds followups but long delay
Nice follow up by Chinasearch. Products delivered in excellent state but long delay. Commanded in january and received in november.
Nov 11th 2022
Ms Joanna Buckenham
Worth the wait
Although it took some time, they found the dish I was looking for which was great.
Nov 8th 2022
Verified Customer
Good service
They found one of the 2 plates I requested but it did take a few years!! The plate itself is fine but I’ll need another one