Customer Reviews

You asked me a while ago for Feedback on my order, and I replied then that I couldn't leave any as my order had not yet arrived. There was no response to this feedback, and by the time I contacted you to say I still didn't have my order, the implication was that it had been too long to expect the delivery driver to recall what happened to my parcel.

Ok

Bought four cereal bowls to complete my set.They said no chips just use wear but on closer inspection one has a tiny chip on the rim.

Nous avons reçu initialement qu'une partie de notre commande sans explications. L'erreur a été successivement corrigé..

Can not find what I am searching for

Chinasearch's service was average only. They sent me the wrong size plate and even the replacement plate was slightly smaller than the one I wanted. Their after sales service was however pretty good. I would use them again and I would probably recommend.

So far the service has been ok, although we have only had a very small part of our order fulfilled.

I have to admit I ordered the wrong size. Having checked on line , I see you don’t have any of the next size. Not to worry I can still use them. The tea set was a wedding present in 1968–sentimental value.

Very efficient, but pricey!

Similar product on eBay at lower price

Postage charges are too high and dispatch is slow.

Can’t fault service just items a little pricey.

Ottimo servizio ma, i prezzi sono decisamente alti

On dispatch I received an email saying that the items had been sent by Royal Mail and that they would 'try to help' if they hadn't arrived in 2 weeks. RM don't have a 2-week service for the UK, and if the items don't arrive then that is the sender's problem, not mine. If there had been any loss or damage, Chinasearch would have had to refund me and then take it up direct with RM, not 'assist' me in MY claim with RM. I'm not RM's customer in this transaction. You get this all the time with ebay sellers but it's not the law, and it left a very sour taste in the mouth. I won't return.

Quick efficient order processing from ChinaSearch. Initial ParcelForce delivery missed, re-delivery booked for specified date and ParecelForce turned up a day earlier than booked with a parcel that looked like it had been thrown around the delivery depot a few times. However the packing stood up to the test and items were fine. Would welcome a choice of delivery times/dates.

I received the wrong bowl first time, after talking with them I received the correct bowl really quickly. I felt the price was a bit steep along with the postage made this not perfect bowl expensive, just wanted to keep my set together. This of cause is why I used them.

The items I ordered and received were excellent and exactly what I ordered. Orders arrived promptly and they were in excellent condition. I do however have a complaint in that I placed an order for 2 mugs on 27th Dec 17 but realised that I should have ordered 2 plates to match. I phoned on 28th explaining what happened and to enquire re postage (which was £6.95 for the 2 mugs) asking what the postage would be in total if I ordered the 2 plates. The lady who answered the phone said she was sorry but the postage would not be just £6.95 x 2 = £13.90 but that it would be £15.90. Why was the postage an extra £2. As I was just asking for 2 plates to be included in the parcel I found this very strange. She put the blame on the Post Office. I then told her to forget the order. I consequently went on line and ordered the 2 plates with postage £6.95 which was clearly cheaper that I was being quoted on the phone. Subsequently you had to post my orders in 2 parcels instead of 1. As I am sure you realise I found the postage I had to pay exorbitant and also the lady on phone very unhelpful. Irene Bradley

Well packed, speedy dispatch thank you. Disappointed to receive a message saying that we should expect delivery between 09:00 & 10:00. We stayed in to wait for this only to get another message saying now 10:30 - 11:30. We could have done several other things first. Wouldn’t have minded if we had had to wait in without information, but to be told to expect an early delivery which is then changed is pretty disappointing

Chinasearch was really good , but I paid £45.00 delivery and it did not turn up the day I was told. my car was in for MOT that day and could not leave the house to collect is so was without car for the day - not good

Disappointing that Chinasearch don't provide a discount on postage on multi purchases like other suppliers of china.

Well packed, but quite slow to arrive.

I will not buy from this company again. The piece I received, though sold to me in "Good" condition, has a chip repair on the rim. VERY disappointed.

Even though the size and colour was matching, the weight of the china and their brand marks suggest that they are not original Thomas Rosenthal. Communication with Chinasearch was very efficient but delivery currier sadly less so.

Very responsive, with a call to say there would be a short delay due to heavy traffic. Delivery was still quick. I paid the price, but thought it was expensive.

Packing of these precious items was inadequate resulting in one breakage. otherwise it was very efficient- fast delivery and I had a prompt refund for the broken item.