Customer Reviews

Great

I was giving up hope of being able to replace part of V & B 29 year old wedding dinner service now discontinued; had been on watch list for over 2 years when notification came of availability. Items arrived within a week of order, well packaged and goods of excellent condition. Thank you

The service from Chinasearch is very good. They carry a very large stock and, if they do not have something in stock, they will try and find it. Their products are very well packaged and are delivered promptly. My only criticism is their prices are on the high side. They charge top prices for what, at the end of the day, are second-hand, used items. Still, a very good company and I will use them again.

Swift. Well- packed. I'm highly satisfied and would readily use Chinasearch again.

Great concept Love it I have bought loads lately Just brilliant service from start to finish Well done guys

excellent

Great company and this is the second or third time I have used them ?The items are packaged so well it is a joy. So many companies do not package items well at all and I have had instances in the past of 3 breakages. No danger of this with Chinasearch. They answer any questions promptly too. If you are looking for china, give them a go. You will not be disappointed. Thank you Chinasearch ??

Found exactly what I wanted and was delivered in 3 days. Perfect.

Excellent China expertly packaged so it arrived all in one piece. What a relief!

Quality product in good condition as described, packed securely and delivered promptly. Would buy again.

The china I ordered was packaged really carefully and the items I received were all in a good state, I had been contacted by a member of the team to advise me that one item was of a lesser quality and that the charge for it would be lower. Nothing was less than the china already owned by me.

Amazing and very helpful when I rang them, I would definitely use them again

The lady I spoke to on the phone when I placed an order was very helpfull and put my order on a search for a couple of items that they didnt have.I recieved the item that was in stock within a few days.

Found what I wanted for me. Excellent customer service arrived when they said it would

Very good help from the staff when my credit card did not function, I even got a call from you to clear things up. Good packing and the goods was in prime status.

So easy to order. No problems with delivery.

Great service with quality products . Deliver when say

Great to get these plates. Chinasearch kept in touch with me while looking. Great service"

Friendly helpful prompt delivery

I have been a Chinasearch customer for some years, mainly for replacement or additional items for our 'best' china dinner and tea sets, but recently purchased a new Denby dinner set in their sale for everyday use to replace our very old china. In all cases their customer service has been excellent. Whether it's for a single replacement item or additional items that are out of stock and a search is needed, there is always regular communication and prompt delivery. I have also found that their sale items are very competitively priced compared with larger well-known stores.

Prompt delivery and well packaged

I managed to break a teacup in a set which we had for more than 20 years. Ordered a replacement which came well packaged and it matched our existing set perfectly.

At my request, Chinasearch found a set of mugs which are no longer produced. It took some time but when the items became available I was simply notified and invited to buy them if I wished. The price was sensible, so I went ahead. The mugs arrived in perfect condition, very thoroughly wrapped. I was delighted with the service.

Very professional. The gentleman I spoke to was very helpful and efficient. I received my plate very promptly without any issues.

They didn’t give up! Really happy.