Customer Reviews
Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.
All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.
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Based on 60,461 customer reviews
Dec 4th 2020
Mrs A Sennett
It was a partial order
Teh saucers are excellent, but what we need are cups and they are not available?
Thank you for your feedback. We do not have teacups in stock at the moment. I can see you that you have placed a search for these and we will certainly let you know when we find them.
Dec 4th 2020
Janet Philip
Very high standard of used China, will order agsin
One item was unsatisfactory, very nice conversation but not yet heard back if they will refund.
Thank you for your feedback. We will let you know when we receive the jug back here.
Nov 28th 2020
Verified Customer
Didn't get the items I actually wanted!
I wanted to order some pasta bowls and thought I would get them, but it turned out that I've just asked Chinasearch to find them only
Thank you for your feedback. We are still searching for the pasta bowls and small plates and will certainly let you know when we find them.
Nov 27th 2020
Verified Customer
3 star service
I ordered 6 saucers and was charged for these but only 5 arrived. I emailed Chinasearch to inform them of this but haven't received a response. Apart from that everything was fine and I would otherwise have given them 5 stars
Nov 26th 2020
Rev. Peter Crick
so31 4lb
Frustration
You found a plate - but after several years you still haven't found 3 mugs.
Thank you for feedback. We are still searching for the mugs and will let you know when we find them. Mugs can be more difficult to find as they are often used more often than other items so get damaged or get broken.
Nov 22nd 2020
Verified Customer
3 star service
The plate I ordered and received had blemishes which were not apparent in the photo
Nov 17th 2020
Mr D L C Peretz
Happy with side plates delivered still waiting for you to find more dinner
Happy with side plates delivered still waiting to find dinner plates
Nov 11th 2020
Verified Customer
Still searching
Great service, delivery done quickly, now we wait to see the results of the search ... so far quiet ...
Thank you for your feedback. We will certainly let you know when we find the rimmed bowls and breakfast cups.
Oct 26th 2020
Mr Edward Selka
Thought we were buying Evesham with a gold edge not Evesham Vale
Thought we were buying Evesham with a gold edge. Did not know there was Evesham with a green edge
Thank you for your feedback. There are 2 versions of this pattern one with a gold edge and one with a green edge. Please let us know if you would like to return these items.
Oct 22nd 2020
Verified Customer
Small plates
The plates arrived quickly and in good condition, but were smaller than expected - I ordered 9 inch diameter but they are nearer 8.5 inch.
Oct 15th 2020
Peter Williams
5 stars not 3
5 stars not 3
Oct 6th 2020
Mr Charles Leyberg
Mixed feelings
Chinasearch did well in finding us what we needed. However, after initial successes there was quite a bit of delay in them tracking down the second part of our order. Furthermore, none of the items were cheap and some were in our view overpriced in relation to their quality
Sep 28th 2020
Mrs.mrs B barnes
Very pleased with order
Was not informed that these items were in stock even though I should have my info down on search for me.
Sep 24th 2020
Verified Customer
Bit slow in delivering
Bit slow in delivering. Also glasses were much smaller than I thought they would be. I like the fact that you can find replacement china and glassware. It's an excellent idea.
Thank you for your feedback. Sizes can sometimes change, this can be due to different production methods. There is more information on the size on the manufacturers data on the product page of our website.
Sep 3rd 2020
Verified Customer
3 star service
Took a long time to come, but was well packaged and in good condition when it arrived
Aug 24th 2020
Verified Customer
3 star service
Overseas postage extremely high compared to other UK sites.
Aug 17th 2020
Verified Customer
No regrets
Plates as described except for those pesky annoying green sticker dots that someone put right in the middle of the plates and were very hard to get off. Plus, obviously someone tried to scrape that sticky glue off with a fingernail on one of the plates and left a permanent scratch spot the size of a quarter. seriously?? However the plates were exactly as described and not broken during their long shipment, so I don’t regret buying them.
Thank you for your feedback. I am glad your china arrived safely. I am sorry to hear that the grading dot was difficult to remove. Usually these are easily removed by soaking in some warm soapy water.
Aug 11th 2020
Mr David Dare
Lyme Regis
3 star service
OOps! Miss-understood your photo of Royal Albert Affinity Gold thinking it would match our White Royal Albert white Val Dor.
Thank you for your feedback. You are welcome to return items you are not happy to keep. We do currently Val D'Or teacups in stock.
Aug 10th 2020
Mrs Wendy Heldreich
3 star service
The order took longer to deliver than Imhad expectd. No tracking of order. After phone call to company goods were delivered the following day.
Thank you for your feedback. I am sorry to hear you are not totally happy with our service this time. Your order was sent via Courier and you should have received the tracking number on the dispatch email we sent you. I am glad to hear that the plates arrived safely.
Jul 31st 2020
Mr C Leyberg
Lytham
Room for improvement.
Good that Chinasearch found some of the items we wanted but the choice was limited and the items relatively expensive. They are still looking for some other items we need to complete our dinner service but we've had no progress. It's almost as if now we've paid for the initial items they've abandoned us. Sorry.
Thank you for your feedback. We are still searching for the dinner plates for you. We have a network of people around the country that look for china on our behalf as well as customers selling to us directly. Some patterns are harder to find than others but we will certainly let you know when we find them. We will always have items back if you are not happy to keep then.
Jul 24th 2020
Verified Customer
Lack of correct communication caused trouble with delivery.
the whole service was let down by parcel forces incorrect info at the time it came for delivery whilst my china arrived in perfect condition. Chinasearch lady said she would contact me when she had my goods, she unfortunately despatched them straight away, which was two weeks early and three days prior to my holiday without informing me, until after despatch had happened. This caused me no end of stress as Parcel force info just said all deliveries suspended, due to COvid 19.I would not repeat this situation if I had the choice. For three days over a weekend I was wondering if I would ever see the china I ordered??
Thank you for your Feedback. I am sorry to hear you are not happy with our service this time. We say that orders are likely to take 4 weeks from ordering from the manufacturer and I can see that this came in sooner than we had first estimated. We send out a picked order email the day before dispatch so in case any changed need to be made. We will aim to make it clearer on the dispatch email that delivery is generally the next working day Monday to Friday and more information on the status of your order can be seen on the Parcel Force website using the tracking number given.
Jul 17th 2020
Verified Customer
3 star service
Versandbestätigung fehlte. Der Service am Telefon war außerordentlich hilfsbereit.
Jul 15th 2020
Verified Customer
3 star service
Good thank you
Jul 13th 2020
Verified Customer
Just short of the dishes.
I like what was sent to me, but am still waiting for you to locate my dishes, which will complete my set. I am still hoping you can find them.
Thank you for your feedback. We are still searching for the bowls and will contact you when we find them.
Jul 9th 2020
Verified Customer
Very happy with purchase, will use company again
Items arrived, very happy with the packed items as no damages, well packed ordered Tuesday came on Friday