Customer Reviews

Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.

All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.

4.9
5
4
3
2
1
91%
8%
1%
<1%
<1%
Based on 60,461 customer reviews
Feb 3rd
Mrs Nicola Pepperrell
Walton on Thames
Great service, saved me having to find a new dinner service I liked
I had previously searched years ago for some replacement china to make up my current dinner service after some breakages but to no avail. I recently stumbled across Chinasearch and was delighted to find they had 7 bowls in stock of my old M&S Martinique set. As well as these I also purchased 2 extra side plates (just in case!) The service was quick and easy and the crockery arrived extremely well packaged. I'm really pleased with the service overall and am pleased to have finally topped up my dinner service to future proof it. I deducted a star as thought it was a bit pricey.
Jan 31st
Verified Customer
Item great - delivery a shambles but GPO fault not yours.
Prompt and delivery date fairly accurate however GPO had to redeliver as they said they had called and there was no reply.I was in the whole time.They also sent me a photo. of a delivery [ to my phone] and it was the wrong address. PLEASE NOTE THE SECOND HALF OF THE POSTCODE IS ESSENTIAL as there is another identical address in Bury, only differing by the last half of the postcode. MINE IS BL8 1RY. This was correct on my parcel but it needs stressing. The plate was in perfect condition and I am rebuilding a set my mother had over 20 plus years ago. Many Thanks.
Jan 31st
Verified Customer
Very satisfied customer
Service was very good. It took a while, but that's to be expected. In due course we were notified that the china we wanted was in stock. It was easy to place the order on line. The items arrived promptly and were well packed.
Jan 31st
Verified Customer
4 star service
Excellent phone contact, quick delivery ....
Jan 23rd
Mrs Janet Cowper
I found some cups to match my late mother in laws tea service, great as I
Excellent!
Jan 23rd
Verified Customer
4 star service
This purchase is perfect, well wrapped and boxed. Good experience.
Jan 21st
Mr Martin Lee
Product search
Speedy despatch of product and well packaged . Product exactly as described although some glazing was incomplete and this was not explained
Jan 21st
Verified Customer
Quick delivery and good quality.
Quick delivery and good quality.
Jan 20th
Mr Russell Bingham
Chelmsford
4 star service
Prompt and efficient as ever
Jan 17th
Verified Customer
Good quick service
Item arrived well packed and in good condition. However, there were faults on the back of the dish which indicated it had been a second. This was not mentioned in description
Jan 14th
Verified Customer
finding a match
All fine and helpul
Jan 14th
Verified Customer
Good product and good service
The cups were perfect and were wrapped expertly. The parcel arrived quickly and overall I am very pleased with my purchase. The reason for 4 stars not 5 is that in an earlier purchase I was sold a tea saucer as a coffee saucer. I did not return it as a spare saucer always comes in handy, but it leaves me short of saucers for coffee cups.
Jan 13th
Mr Neil Menzies
Galashiels
Review
Good
Jan 13th
Mrs Marianne Pelz
Marl, North Rhine Westphalia, Ge
4 star service
The service was appropriate and satisfactory. Although the plates had to be shipped to Germany they arrived within a short time.
Jan 11th
Verified Customer
4 star service
Good
Jan 10th
Judith Mawson
Leeds
Replacement at last!
Waited a while but nice to get a replacement although a later model!
Jan 2nd
Verified Customer
4 star service
fine as usual
Jan 1st
Davey
Glasgow
No fuss dishes
What I ordered arrived when they said it would, in good condition, well wrapped, true to the description and photographs. Appears to be a well organised retailer and I've already recommended them to others.
Dec 31st 2024
Verified Customer
Exemplary service
We received the wrong order but the service to set us right was exemplary and the correct order was received the next day and the incorrect order picked up at the same time
Dec 31st 2024
Verified Customer
Product arrived safely after some delivery problems
Product good as expected and very well packaged. That was just as well as Royal Mail made a complete hash of the delivery by sending it to the wrong address 3 times, despite the package being correctly addressed.
Dec 26th 2024
Anthony Peters
Chipping Norton
No complaints
Does what it says on the tin. Not cheap but if you’re in dire need price might not be the most important consideration. I guess nobody’s in business to sell things as cheaply as the can.
Dec 26th 2024
Verified Customer
Very happy
Very good. I have been waiting for along time but they kept in touch and finally delivered the plat
Dec 25th 2024
Mr Richard Lloyd-Hart
London
Satisfied
What. I wanted was quickly supplied.
Dec 24th 2024
Verified Customer
Good service
Good response, well packaged
Dec 22nd 2024
Verified Customer
China arrived on time as ordered
It was very efficient