Customer Reviews

Pleased with the service from Chinasearch, but disappointed that the size of the tea saucer and plate doesn’t match the originals!

Service was good as expected. I bougth 3 fruit saucers, 2 marked excellent and one good. Surprisingly one of the sucers marked 'excellent' which I tended to assume were new, had a scratch in the top surface. It was a definite scritch in the smooth polished surface. Whereas,the onemarked good was fine on the top surface, and seemed to have no wear and tear from use. The only reason for marking it good as far as I could see was a tiny inward blip on the base which was a part of the manufacturing process, which I would have ignored.

Overall a good experience. I found the product I wanted at a competitive price. Comms could have been a little more plentiful as a first time customer, but didn't see this as a detracting experience and would use again now I know reliable so otherwise great.

i t was good.

It was fine, a repeat order of Denby Encore kitchenware I needed.

Good

All good, helpful and efficient

The service was good, ordering was easy, but unfortunately part of my address was missing. I had no card through the door and when I eventually realised and checked tracking, had been delivered to a post office. Checked 3 before I found the correct one! Very frustrating. The goods were perfect when found.

Very professional

I was surprised and very happy that China Search found some extra plates. Initially they found 4 plates which helped to replace the 6 that were broken. And then 2 months later they offered another batch enabling me to have the full 12 dinner plates. Perfect

Efficient

good website, easy to find and selelct items. Priced quite high though.

Always pleasant and helpful to deal with.

Plates were great, postage from Parcel force not so great. I got the order confirmed and advised that the items had been dispatched that was it, a week later I checked the tracking to be told a card had been left as they attempted delivery and my items were at the sorting office. No card but luckily my husband went to the nearest sorting office and they confirmed our package was there. Stroke of luck I think

Service was excellent, delivery by Royal Mail not so much.

Very pleased to replace broken item which arrived well packaged and whole. Website didn't show pattern continuation on inside of bowl however was glad to find it had. Would have purchased spares (available) but the cost of postage prohibitive.

Very prompt service, item well packed and arrived safely. Would have given 5 stars but let down by Royal Mail who failed to deliver on its own schedule.

Excellent service. China is always well described and well packed.

This is a very good company. I’d like a quicker dispatch. But everything else is perfect.

Great

An excellent service. I requested an out of date piece of china. After several weeks I had almost forgotten about it, but China Search were successful. I ordered the items straight away and received them in 2 days.

Quick response. Accurate description of product quality. Well protected in transit. Good value for money. Prompt delivery

Very good

Long lead in time to delivery but staff made the effort to contact me to let me know of the delay. V helpful

Despatched quickly and very, well packed