Customer Reviews

The delivery time was really slow took months to arrive nearly gave up

Delays in delivery. Was given 4 different dates. They cancelled first three on same day, as was expecting delivery. Seemed to get stuck in St Jean de Vedas for 5days. Too much packing! Took me a while day to unravel it, so I could recycle it.

It took 6 months to fulfill my order, so that was 6 months you had my money! And communication was poor. The odd email occasionally would have been helpful.

Once the plates were found it was fine, but it has taken a very long time to track down the plates.

I have had a 'wanted' list on Chinasearch for years, but I don't think they've ever come up with anything on it.They sometimes email with 'offers', only to find that they just have one item that's not competitively priced.

The goods and delivery were very good, my only issue was with the six weeks wait for delivery from the factory

Main reason for rating is because of the length of time it took to locate and get my item. Plus, when I did finally receive it the quality was not on a par with my existing plates. Although it says it was V &B it was not bone china and the plate is thicker. Actually really disappointed after taking so very long to get it.

I recently bought a lid for a vegetable dish. It was luck that I saw it on your website. I had asked you to find one for me and you never notified me that you had one.

Descriptions generally accurate; items well-packed. But baffled by the practice of putting abundant stickers & tape on surfaces (some were even on the decorations). They left stubborn residues that could not be removed by mild detergent or light oil; when they could be peeled off, some of the glaze was stripped off. Very disappointing.

We got an extra invoice on tax and VAT that we where not aware off, this made the deal a lot less lucurative and I do not understand why we have to pay taxes on used goods? At least we should have gotten a clear notice about this!

I value the facility for them to search for the China for me but I have received no notification that they have or haven’t found the items yet, I think their prices are high.

I'm pleased with the overall condition of the sugar bowl but less happy with the lid which is not a good fit and rattles when the bowl is lifted. I appreciate your good packaged which ensured the bowl arrived without any mishaps.

Service ok but the storage jar had a really poor seal. Thus should have been pointed out. It is important for storage.

El embalaje y transporte, buenos.....pero me falta parte de la compra

I thought your delivery of a item took too long I have been waiting over a month and it still hasn’t arrived!!!!

Timing was poor. By the time I had received email and shopped on line the larger plates had already been sold!

The last two orders were delayed due, I understand, to problems with the manufacturer. Whilst this is in no way Chinasearch’s fault, there was an absence of communication from the company which was very annoying. Only after resorting to a carefully worded email of complaint, on my behalf, was a response forthcoming. I will say that due to the concerns expressed by the Chinasearch employee in their response, coupled with a history of excellent service, I will certainly use them again. I can only hope by then they have appropriate systems in place to update customers on any delays!

The first info I was given was the order would take + - 4 weeks. In fact it took 8. Wasnt happy about that.

The cake slice was good but the wrong design was sent (mallard duck rather than the white duck I ordered). I ended up getting the original recipient of the gift something else and we gave it to a different person. Was just a bit of a pain but still a very good quality product.

Are Chinasearch behind the ridiculous eBay "auction" which I suspect was a complete sham? Or are they two separate organisations both selling on eBay?

The plates arrived promptly, were very well-wrapped and are fine. However, they are G - good condition - and I ordered VG - very good. The email receipt just gave the amount charged, so I didn’t pick up on the mistake until too late. I am keeping them, but will be careful to check and double-check next time.

See previous comment - same thing happened - page changed to Review

Well I was initially impressed as I was looking primarily for cups to supplement our old breakfast set. The promise was that a search by China Search would throw up some cups, but all we have received we’re two saucers that we also wanted but no reports on the cups!

alphabetical

Excellent service but marked down because of extortionate prices - they've got you over a barrel!