Customer Reviews

Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.

All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.

5

4

3

2

1

91%

8%

1%

<1%

<1%

Based on 60,461 customer reviews

Mr david gottler

We made a mistake and ended up with the wrong size saucers not knowing there were two sizes

Comment from Chinasearch:

Thank you for your feedback. Please contact us on 01926 512402 if you would like to return these saucers. We can then can help you with the correct ones.

Mr Richard Irving

Unacceptable service in almost all aspects

They already know

Comment from Chinasearch:

Thank you for your feedback. We are sorry for all the trouble with your order. We can only apologise again for the delays.

We have not yet received the china we ordered

We have not yet received our order

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear you have not received your order. We have now refunded this for you.

Mrs Sonny Bahus Seem

Fedex did not deliver as promised, 13.2.23. New status 15.2.

Fedex promised delivery 13.2 before 18 pm. Now new status 15.2. We need to be at home so this is not god. Yesterday the status was « delayed»

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear delivery has not gone as it should have done. We have contacted FedEx and they are going to look into this and we will get back to you as soon as we have more information.

Comment from customer:

The package had still not arrived. And no more feedback from Fedex.

Verified Customer

No I cannot. All dealings have been good

Verified Customer

Hoge BTW en hoge invoerrechten

Je mag BTW betalen in Engeland en daarnaast in Nederland. Extreem hoge invoerrechten en nogmaals BTW. Op een order van 200 euro, 74 euro invoerrechten en BTW betaald. Het is absoluut niet de moeite waard om iets uit Engeland te importeren . Ze moeten de goederen exclusief BTW aanbieden voor Europa.

Comment from Chinasearch:

Thank you for your feedback. As a UK retailer, whilst all international orders are shipped with no UK taxes applied, local import charges may be required to receive the order. Whilst these aren't controlled by us, we understand it's important to keep our customers informed, so we estimate the possible local import charges during checkout. Although if you are ever unsure we would always suggest for you to contact your local authority for further information on possible import charges. If you have further questions, please get in touch at info@chinasearch.co.uk.

Verified Customer

I am unable to review the item as it has not yet been received. I am also unable to track it through the Royal Mail site. Tracking number is LE008639063GB. Perhaps you can locate it? Thanks

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear you have not received your order. We have had ongoing postal strikes here in the UK since September of last year, which has unfortunately held up the export of lots of Royal Mail parcels. We are keeping an eye on the tracking and if you have not received it by Monday we will be in contact with you.

Mrs Susan Round

The wrong house number was on my address label, so delivery of parcel failed 3 times before I eventually received it So annoying to have to wait home for parcel so many times

Comment from Chinasearch:

Thank you for your feedback. I am sorry that the delivery did not go as smoothly as it should have done, The house number was correct on the delivery address so we are not sure why FedEx said there was an address problem.

Mr. Peter Oxley

I shall be sending them back for a refund

the plates are as different as black and white and neither match any of the Chatsworth that I have and I have a lot of Chatsworth

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear you are not happy with the plates we sent you. This pattern was produced over a long period of time and was hand decorated so there can be variations. We are always happy to try and best match to customers china when we get stock in. Please contact us on 01926 512402 if you wish to return these items.

Verified Customer

Sofort Geld eingezogen, bis heute keine Ware

Erst die Ware, dann das Geld! Für zwei Untersetzer und einen Frühstücksteller mit Versand und Fee fast 50 Euro - eine Unverschämtheit. Und bis heute keine Ware bei mir.

Comment from Chinasearch:

Danke für Ihre Rückmeldung. Es tut mir leid, dass Ihre Bestellung länger als normal gedauert hat. Ich kann aus der Sendungsverfolgung ersehen, dass es in Frankfurt durch den Zoll geht, also sollte es in Kürze zur Auslieferung kommen.

i am still waiting for my order to arrive, this might be the postal strikes, but I did order it well before they started, I live in hope they might arrive but too late for the xmas present they were meant to be.

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear that you have not received your order. Please can you call me on 01926512402 ext 208 so we can sort this out for you.

The items have not been delivered. They were returned to the Parcelforce depot which is a 40 min drive from me. Sorry, but I’m not prepared to travel that far. Why didn’t they leave the parcel with my neighbour?

Comment from Chinasearch:

Thank you for your feedback. I am glad that I have been able to speak to you today. This is a signed for delivery and we have asked that Parcel Force to get it out again tomorrow for you.

Susan MacFarlane

It never arrived

Comment from Chinasearch:

Thank you for your feedback. I am sorry you have not received your order. With the Royal Mail strikes parcels are taking much longer than normal to arrive. Please let us know if you have not received it by Thursday.

Mrs Catherine Newsome

Very good service. I don't know how you could improve!

Verified Customer

They are selling products they don't have. I placed an order in January and received the items end of November. Not the best option if you're in a rush.

Comment from Chinasearch:

Thank you for your feedback. The supply of Arris from Wedgwood is extremely frustrating with extended delays on some items and production dates kept being put back. I am glad you have now received your order and apologies again for the delay.

Verified Customer

This should be 5 star.

Christine Murfitt

Excellent. Would live them to find more of the China I need.

Comment from Chinasearch:

Thank you for your feedback. We are still searching for the plates and bowls and will certainly let you know when we find them.

Verified Customer

I am still awaiting refund on wrong product which I returned.

Sent wrong product but didn’t accept error. Still awaiting refund on returns.

Comment from Chinasearch:

Thank you for your feedback. I think you may have the wrong company? we have not received an order back here or had any correspondence from you regarding your order.

Mrs Fiona de Zoete

I wanted to give more than 1 star, but the computer immediately transferred me to this page. After asking some time ago for replacement china, I was very pleased to get an email stating you had found some for me. thank you for your commitment to your customers.

Not the same as other plates in the set

The plate is not the same shape as my existing ones. The curvature of the edge is not as steep therefore it doesn’t sit correctly when stacked on the others. Not sure if these are seconds but I wouldn’t recommend buying them unless you have seen what you are buying

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear you are not happy with the plate we sent you. We only buy in first quality from Denby. Sometimes there can be slight variations if a pattern is made over a period of time this can be due to different production methods. Please let us know if you would like to return this plate.

Verified Customer

Excellent service. Thank you.

I meant to tap on 5 stars! Your service was absolutely excellent. Thank you.

Verified Customer

Excelent help, well packed parcel

That is an error . I rate them 5 star

This was a mistake. Apologies. 5 stars all the way. Brilliant packing.

Verified Customer

Counterfeit version of cup received instead of the real one

I received a fake version of a cup they advertised that I purchased. The one I received had absolutely no stamp on the bottom and also had the blue line that normally goes around the rim of the cup painted in the wrong area below the rim. It was totally fake. Upon my request I did receive the full refund. However the overall experience was not good and I would not buy from them again.

Comment from Chinasearch:

Thank you for your feedback. We are sorry that unhappy with the cup we sent you. We are aware there are 2 different backstamps on items in this pattern and that sometimes items can slightly vary if from different batches. We are not sure why this cup did not a backstamp. It is not our intension to sell items not as described and can only apologies for this error and thank you for bringing this to our attention.

Verified Customer

I have not yet received my CD Vivaldi.. it is now the 13th of August

Havent received the order yet

Comment from Chinasearch:

Thank you for your feedback. I am glad you have received your china we sent you.