Customer Reviews

Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.

All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.

4.9
5
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91%
8%
1%
<1%
<1%
Based on 60,461 customer reviews
Sep 13th 2022
Mrs Jennifer Dennis
4 star service
The cup is perfect and matches exactly to the others in my set The only e mail l received was to tell me that you had found the item. No e mail about delivery or receipt of my order and payment.
Sep 12th 2022
Madame Ghion Martine
4 star service
parfait pour la commande, problème de surcout de TVA (?) payée en GB et encore en F ! Emballage soigné ! problème de suivi en cas de recherche, rien n'est fait dommage.
Sep 9th 2022
Verified Customer
4 star service
servizio efficiente e rapido
Sep 7th 2022
Mrs Louise Gordon
Killinchy
4 star service
Good service and price.
Sep 4th 2022
Verified Customer
4 star service
Well wrapped and protected. Delivery took some time. Overall efficient and reliable .
Sep 2nd 2022
Mr Stephen Borton
Good for china & service.
Items were as described and are what I required. I was pleased the china was packed in paper and not in plastic or other non renewable material. Well done.
Aug 31st 2022
Ms Andrea Shipley
Very good
Good info, speedy service , well packaged well received. Would use them again and recommend to others
Aug 31st 2022
Miss Julie Lloyd
So pleased
Ordered a vintage teapot that I'd been after for years. Bit pricey but worth it. Extremely well packaged which I was very grateful for. Teapot was in pristine condition. Super pleased.
Aug 29th 2022
Verified Customer
They do what they promise
Unusual china delivered very well packaged and on time
Aug 29th 2022
mr Peter Andersson
4 star service
Bra info om leverans
Aug 27th 2022
Verified Customer
You found it!
Despite taking years to find, you finally found a Medallion Tea Pot
Aug 26th 2022
Verified Customer
Very happy with my replacement plates and dishes
They managed to find some replacement plates and dishes for my dinner service. However, I wasn't entirely sure that my request had been submited until they contacted me to say they had found some. The online request system was a bit clumsy.
Aug 26th 2022
Verified Customer
Wedding preseny
Your service was first class,,easy to negotiate the website,,good commuication was incredible ,,,I was kept up to date with what was happening to my order,,the plate was well packed and arrived safely to me, price was in keeping with today's prices ,,I was so glad that you managed to get the plate to give me a whole dinner Beyonce more ,,we got this midnight dinner and teaser for a wedding present in 1992,,Thank you so much for you excellent service,,,,
Aug 16th 2022
Edmund Clymer
4 star service
Excellent service particularly when I selected the wrong background colour; but all will be resolved when I return the parcel and collect the correct colour items.
Aug 12th 2022
Mrs. sheila dobbins
Very satisfactory service.
Yes and yes. They are a very good and speedy service. Unfortunately the egg cup does not match the set I have.
Comment from Chinasearch:
Thankyou for your feedback. I am sorry to hear the egg cup does not match your set. Please let us know if you would like to return this item.
Comment from customer:
The egg cup has become an amusing talking point however I am still looking for a match for my original set
Aug 10th 2022
Verified Customer
4 star service
Got what I ordered and it was delivered (very well packed with ecologically green padding) on the advised day. Would have been even better if what I ordered was exactly what I wanted rather than almost exactly - that was my fault!
Aug 4th 2022
Verified Customer
4 star service
Items were dispatched promptly.
Aug 2nd 2022
Verified Customer
Not happy
I expected crackle of the glaze and it was there on the outside but not heavy. Inside the teapot is a disgrace as the 'crackle is dark, heavy and unsightly to the point where I am ashamed to use the teapot. The other item was fine though they were both graded in the same way.
Comment from Chinasearch:
Thank you for your feedback. I am sorry you are not happy with the teapot we sent you. Are you able to send us a photo to info@chinasearch,co.uk so we can sort this out for you?
Aug 2nd 2022
Angela Body
Efficent and inform me when stock arrives
yesI would buy again
Aug 1st 2022
Verified Customer
Order fulfilled - no problems
Information on products found, ordered and delivered using apple pay
Aug 1st 2022
Verified Customer
4 star service
Have used Chinasearch several times with success and requests re delivery (as when on holiday ) have been followed exactly and kept informed.
Jul 28th 2022
Verified Customer
We have used Chinasearch on a few occasions and find it excellent. Fun too
The goods arrived without a scratch or damage. Really well packed and prompt service, as always. I will certainly recommend to others to use Chinasearch. As I said in an e-mail, one egg cup was wider than the other, so the egg "disappeared" into it! No probs. You said you'd let the manufacturer know.
Jul 27th 2022
Mrs.. Eliza Bond
Souh
4 star service
For bought from them be
Jul 27th 2022
Pamela Iley
Durham
They found it!
It took some time - but then the item is not readily available - and it wasn't cheap but you found it and the packaging and delivery times were excellent.
Jul 26th 2022
Mrs Judith Hawkins
L37
4 star service
Chinasearch was very quick efficiant service and the China was well packed and arrived in one piece. The only problem I have is that altough I rang them before ordering to check the colour of the rim of the bowl. I was assured it was red so I wewnt ahead with the order. SWhen it arrived the rim of the bowl was pink!! I rang especially as the previous order was for red rimmed bowls but although they were red they had gold on so I couldn't put them in the microwave!!