Customer Reviews

Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.

All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.

4.9
5
4
3
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1
91%
8%
1%
<1%
<1%
Based on 60,461 customer reviews
Oct 23rd 2023
Verified Customer
Good service
No issues at all
Oct 23rd 2023
Verified Customer
4 star service
Please to get the matching dinner plate for my old service which I love and is too good not to use. This dinner plate makes my numbers up again. thanks
Oct 20th 2023
Daniel P
Everything arrived as described
Everything arrived as described, well packaged and in good condition
Oct 19th 2023
Verified Customer
A staff member was accommodating and changed delivery date
After some years of searching Chinasearch found an item which was difficult to obtain otherwise
Oct 19th 2023
Mrs Diana Crawford
4 star service
Effeciant service
Oct 18th 2023
Verified Customer
4 star service
Efficient. Now looking forward to the next delivery when they get stock.
Oct 16th 2023
Mrs Sarah Baker
4 star service
Responded quickly and had the china I wanted. I would use them again.
Oct 16th 2023
Verified Customer
Good service
Well, they found what I wanted and it came in good condition, well packed so no complaints about any of it.
Oct 12th 2023
Verified Customer
4 star service
£Excellent and efficient service.
Oct 12th 2023
Ms Val Thurtle
4 star service
Good, would like more of the same china
Oct 11th 2023
Verified Customer
This time the service was very satisfactory, thank you.
Chinasearch were competent, efficient and timely in their management of my order
Oct 11th 2023
Mrs S J Bullock
Rothbury Northumberland
4 star service
The plates where very good ,I felt the soup bowls had lost a lot of colour for the price charged. The lady on the phone was very polite.
Comment from Chinasearch:
Thank you for your feedback. I am sorry to hear that you are not happy with the colour of the bowls we sent you. Are you able to send a photo to info@chinasearch.co.uk so we can have a look at them?
Oct 11th 2023
mrs Diane Bowes
good service but plates disappointing
The service is excellent but these Chatsworth plates are disappointing; many design details are missing and the colours are much cruder than my original plates.
Oct 9th 2023
Verified Customer
4 star service
Excellent service. Only 4 stars as I think they should have offered me more money for what I sold to them.
Oct 5th 2023
Dr. Hans-Jürgen Danzmann
4 star service
Alles gut gelaufen
Oct 4th 2023
Heather Redhead
Chester
Expensive
I’m looking for extra items for my dinner service. So far only one plate found and quite pricey.
Sep 26th 2023
Lucy T
Saffron Walden
Good service - at a price
Found an unusual size of plate to replace one of a set which got broken. It took a little while, but they found it. Alas it was quite expensive, but it was what I wanted so I coughed up. It arrived promptly, well packaged and in good condition, exactly as described and just what I wanted. Would probably use again.
Sep 26th 2023
Verified Customer
??
Somehow invoiced in euros and incurred a currency exchange charge.
Sep 21st 2023
Joyce Gerry
Glasgow
4 star service
Easy to order and enjoy browsing on the website
Sep 19th 2023
Verified Customer
4 star service
Efficient, though a little pricey
Sep 19th 2023
Verified Customer
Thank you
Plates arrived well packed so no chance of damage
Sep 7th 2023
Geoff Thompson
Came good in the end.
It took years, however once the item was found I received it very promptly.
Sep 5th 2023
Verified Customer
Very well packed
Service was very good items very well packed
Sep 4th 2023
Mr. Ian Longstaffe
4 star service
It has taken over three years to obtain one of three items requested. This is much longer than I expected, but when the item was located it was delivered accurately and quickly. Lets hope that the remaining items are supplied a little quicker.
Sep 1st 2023
Mr Henry Taylor
4 star service
only 4 stars because although the products supplied matched their descriptions perfectly packaging was brilliant, the payment process had to be done over the phone. Somewhat nebulous excuse that my credit card didn't have the right security checks in place which I have never experience in all the 30 years I have used that card. Be honest, if you aren't set up do online payments involving an OTP with that card say so. Nevertheless I would happily recommend the service (with a caveat) and would use it again.