Customer Reviews

Nothing to get excited about. The item was in stock, I paid for it and for it to be delivered, and the single item arrived pretty promptly. I also asked for the company to try and find more items in this range for me and have heard absolutely nothing from then since that time

I was happy with the delivery but the platinum band was very worn on the plates. Obviously had been well used.

Your service was good, but unfortunately the couriers you use were not so good. The plates arrived a day after you said they would which was too late for the dinner party!! When I questioned the courier on the day the plates were delivered, he said they couldn’t find the house yesterday??? Obviously this was quite disappointing.

Takes a long time to deliver but very polite staff. Wonder why they do not scour eBay for customers, buy the items and then sell to customers. Prices can be very high for items Chinasearch source themselves and wonder how they fix those prices as there is no market they can dip into ( unless they look at eBay!)

Customer service was wonderful--very attentive. But, packaging was poor. Only four out of 12 plates survived the trip.

The internet site is easy to use. The item was as described and expected and was well packaged. It took two weeks to arrive.

Delivery and packaging excellent disappointed in the quality of the mug design and Finnish very good but mug is a lot thicker than the ones we already have.

The price of the items is high

Buying direct was easy enough. Items arrived very well wrapped. My only gripe was the search and find facility with no feedback or follow up regarding items wanted.

you could keep restocking, fed up looking and there empty .I collect doulton rossetti, aynsley wilton fishscale in blue and green. doulton kismet.

took to long on delivery.vase bought was to match one we allready had of the same make/manufacture.When placed alongside the original the new one is not white porcelane but cream and the moulding on the vase looks inferior to the original one.

My parcel of china arrived within days and was very well packaged. I was very pleased with it, it was immaculate. What let them down was communication. I had no confirmation of my order or payment via email. I was about to go online the day the parcel arrived to check that my order had been received. I was not advised when my parcel would be sent or that it was on its way. Especially as it was china I wanted to make sure I was in to receive it. Very luckily my neighbour took it in and treated it well. So lack of communication let them down for me.

service was accurate and response time good.

I was generally pleased with the goods though one item was diiferent from wht i had wanted which was my fault for not reading the descrption properly. The items also seemed a little expensive but i was pleased to have them

I get excited at the prospect of adding pieces to my dwindling set, but there has never been what I am looking for. This isn't the fault of China Search, but I do wish theywouldn't notify me unless the items I've said I'm waiting for actually turn up.

The products arrived in great condition but I had high duty fees shipping it to Canada. Email questions were handled quickly.

The china is fine and was dispatched promptly but the delivery leaves a lot to be desired. We were out when the item arrived and it was thrown over a six foot gate onto a tarmac drive despite being clearly marked 'fragile'. Fortunately it survived intact but had we returned in the dark we would certainly have run over it!!!

The only problem was the delivery, the courrier service just hurled the package over the fence, even though marked fragile, instead of waiting for me to get to the front door to open. When I complained about his behaviour, he simply told me I took too long to get to the door!!!

The response was rapid and excellent, the e-mails informative and informative but the transporter left a lot to be desired - not your fault.

You don't put enough pictures so we can understand what the object is.

While the eggcup was of good condition,it came in a box approx 1foot by 10inches by 6inches and it was by luck it wasn't damaged as was free from it's moorings and rattling free in the box!!!!

I am disssapointed the China item that I ordered 7th March hasn't arrived ,have been in touch with the Company and they have been helpful.it may be lost in the post

Well packed parcel and contents in very good condition. My only complaint was the double charge on my credit card which was corrected but I was charged a fee for the cancellation of your error.

Impressed with the speed of delivery unfortunately, each of the 4 plates was broken! Very happy with the reimbursment process. customer service very good.

Hi There, still waiting for the items to arrive. But I'm sure they will not be much longer then I can review my experience properly