Good experience with some hiccups

Made three separate orders to be shipped to the EU, a total of 18 items. Everything was packaged really well. Most of the items were as we would expect and we are happy with them. Two of the items were disappointing. One Wedgwood Cornucopia oval platter was listed as "Very good" but were in fact very scratched and not as described. Another item, a Denby coffee cup listed as "very good", had bumps and problems with the glazing and was not as described either. Because of the cost of shipping we decided to keep the two items regardless. As for shipping, two of the orders arrived within expected time but one was not showing up. When we raised the issue with Chinasearch they were very responsive. They investigated and found out it was held up in customs. After some time they shipped it again and it arrived about one month after the original order was made.