Terrible service and no communication

Terrible service from Chinasearch - very rude lady on the phone when I chased my order after 4 weeks. At no point did anyone at Chinasearch tell me they had to order from Denny (it was showing on the site as available) which is the reason I was given for it taking so long. I could have ordered it direct and received it within a week, but Chinasearch took 16 weeks to fulfill! Anbsolutwly dreadful service and won’t be using again.