Difficult to rate; in fact I had been looking for this plate for ages […

Difficult to rate; in fact I had been looking for this plate for ages [ broke one in a set ] and had registered with you about it and received confirmation. You failed to notify me, so I would have missed it had I not happened to search anyway. I am delighted to get my missing plate in good order, but feel that your system to notify people needs attention! Regards Jan Morris.