I am having to pay a whopping R1962.26 to collect my parcel from the post office.…
Jul 14th 2014
Verified Customer
I am having to pay a whopping R1962.26 to collect my parcel from the post office. I have a form here from Parcelforce which says that my parcel was held in Durban due to incorrect paperwork. How is that possible when it was cleared in Johannesburg? That's what I paid you and Parcelforce to do was to get the correct paperwork done and now I have to fork out this huge amount. This is totally unacceptable. i have ordered stuff from you before and this has never happened. To say I'm livid is an understatement.
We are sorry that your order didn’t go as smoothly as others you have placed with us in the past – we appreciate how frustrating this must have been for you. We have discussed your case with Parcelforce’s International desk and the correct paperwork was sent with the parcel, though we have no control over decisions taken by customs as to whether orders are subject to import duties and taxes, which are levied once the package reaches the specified destination. The charges applied in your case do appear high, though this is something which you would have to challenge directly with customs.
If you need any information to assist you with any further dealings with customs in South Africa, please don’t hesitate to get in touch.
Kind regards,
Lucy