I ordered a coffee pot lid only but was sent a coffee pot and a lid!…
Apr 25th 2013
Verified Customer
I ordered a coffee pot lid only but was sent a coffee pot and a lid! I rang them expecting them to ask me to return the coffee pot and keep the lid PLUS giving me a discount for my troubles. However, they told me to keep the coffee pot and lid so now I have two coffee pots one with a lid and one without!!
We would like to apologise again for the initial mistake we made when picking and dispatching your order, as well as the inconvenience of you having to report the problem to us. We genuinely felt that the solution we offered - that you kept the coffee pot - would be the most convenient for you, and are sorry that you feel differently.
Jane
Villeroy & Boch Granada Coffee Pot Lid Only
