Customer Reviews

Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.

All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.

5

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3

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91%

8%

1%

<1%

<1%

Based on 55,135 customer reviews

Havent received it yet. It is stuck in frontier

Verified Customer

product should be illutrated in the website.

There should have been a photograph of the front and back of the saucers on the website. as is customary in this line of business. It turned out that one of the saucers I bought was of the old sort, with signature on the back, one of the newer sort. If I had known this I would only have bought the old one. but did not want the bother of sending one back.

Verified Customer

Inadequate packaging

Items were inadequately packed and broken, leaving sharp bits of China on my floor. Customer service were very good, but I’m still waiting for the replacements.

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear the packing was not up to our normal high standard and the bowls arrived broken. We have now received replacement bowls from Denby which will be dispatched to you shortly.

Comment from customer:

Ordered four plates. However only three arrived. I contacted customer service and explained my query. Fortunately they had one plate remaining which they posted off to me. Additional plate arrived safe and sound a few days later.

Verified Customer

Disappointedwith care taken with deliverb

I was disappointed with the delivery service.My only reason for 3 * is the state of the package when it arrived.There was a large hole in the box.The contents were safe due te the packaging used inside. Normally I feel too much bubble wrap and paper is used,not this time!

Comment from Chinasearch:

Thank you for your feedback. I am glad to hear your china arrived safely despite the box taking a knock on its way to you. We do tend to overpack to cover all eventualities.

Verified Customer

As above although it allows me to use cup given to me by late dear friend

Postage etc good only gripe I think is that I was looking for tea cup saucer and you said soup one was same size but should have said it was shallower.

Verified Customer

I would have liked to know how new the plates were. You used to grade them.

Comment from Chinasearch:

Thank you for your feedback. We still use the same grading system for the previously owned discontinued china we sell. The green sticker denotes very good condition and the yellow sticker good condition. The grade is also shown on the invoice.

Verified Customer

Size needed to be clearer

The cup size was wrong. Although you gave the measurements it did not say it this included the handle or not.

Comment from Chinasearch:

Thank you for your feedback. In future you can always call us and we are happy to go through the measurements.

Verified Customer

The plates sent do not match those I have already - they are more curved. I have not heard back about those I was waiting for.

Comment from Chinasearch:

Thank you for your feedback. This pattern was produced over a long period of time so shapes and sizes vary slightly. I can see you ordered raised rim dinner plates it may be yours have the flatter rim. You are always welcome to return items you are not happy to keep. We are still searching for the bowls and will let you know when we find them.

Comment from customer:

How can I return the dishes shapely differently - the packaging has been destroyed?

Comment from Chinasearch:

Thank you for your reply. You would need to find a box and some packing material plenty of scrunched up newspaper works best. Pack them up in a similar way to how they were sent to you making sure the packing is good and tight in the box to the plates can't move. The return cost would be at your expense you can either take it to a post office or we can have it collected for £8.95.

I would have given a higher rating had I been kept up to date with my order.I had to e mail they said that Poole Pottery’s had stopped production. I then rang Poole Pottery and they told me they had 36 in stock.I then e mailed you back and within 2 weeks I got my vase.Shame

Comment from Chinasearch:

Thank you for your feedback. We are sorry that your order took longer to come in from the supplier than first anticipated. The vases had just been released into stock the morning you called them. One of these had been allocated to our outstanding order and was in dispatch. It arrived here 2 days later and was dispatched to you straight away.

Took a long time to assemble order and deliver

Somewhat disappointed.... our new tea cup turned out to be a small coffee cup. Too much effort to return..... so we have ONE coffee cup !

Comment from Chinasearch:

Thank you for your feedback. I can see that you ordered a teacup, you have asked us to search for the breakfast cups which are larger. We will certainly let you know when we find then. You are welcome to return items you are not happy to keep.

jacqueline mcguigan

I have sent for teacups before but these were very faded

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear the tea cups we sent are not a good match to yours. If a pattern has been made over a long period of time colours can slightly vary, this can be due to different production methods. You are always welcome to return items you are not happy to keep.

Verified Customer

Nice product but slow delivery

Delivery was a little slow. Package was dispatched day after I rang and chased which seemed a little coincidental.

satisfied with good service as always

wonderful knowing that i was able to buy a vegetable tureen and lid at a reasonable price in a sale - normally very expensive. Also arrived very well packaged as from another Company did receive broken plates, but they were replaced free of charge. Collected Poole pottery 48 years ago as part of my bottom drawer before marriage.

Michele Olifant

DIDN'T GET FULL ORDER

I never received the lidded sugar bowl. I believe I paid for it. Please send.

Comment from Chinasearch:

Thank you for your feedback. I can see that you placed 2 orders and have received the first one. The sugar bowl is on the 2nd order. This item was not in stock when you ordered so an order was placed with the supplier. Once we receive it here we will get it sent out to you.

Verified Customer

It was worth waiting for

Alll matched and colour was the same

It was a partial order

Teh saucers are excellent, but what we need are cups and they are not available?

Comment from Chinasearch:

Thank you for your feedback. We do not have teacups in stock at the moment. I can see you that you have placed a search for these and we will certainly let you know when we find them.

Very high standard of used China, will order agsin

One item was unsatisfactory, very nice conversation but not yet heard back if they will refund.

Comment from Chinasearch:

Thank you for your feedback. We will let you know when we receive the jug back here.

Verified Customer

Didn't get the items I actually wanted!

I wanted to order some pasta bowls and thought I would get them, but it turned out that I've just asked Chinasearch to find them only

Comment from Chinasearch:

Thank you for your feedback. We are still searching for the pasta bowls and small plates and will certainly let you know when we find them.

Verified Customer

I ordered 6 saucers and was charged for these but only 5 arrived. I emailed Chinasearch to inform them of this but haven't received a response. Apart from that everything was fine and I would otherwise have given them 5 stars

Rev. Peter Crick

You found a plate - but after several years you still haven't found 3 mugs.

Comment from Chinasearch:

Thank you for feedback. We are still searching for the mugs and will let you know when we find them. Mugs can be more difficult to find as they are often used more often than other items so get damaged or get broken.

Verified Customer

The plate I ordered and received had blemishes which were not apparent in the photo

Mr D L C Peretz

Happy with side plates delivered still waiting for you to find more dinner

Happy with side plates delivered still waiting to find dinner plates

Verified Customer

Still searching

Great service, delivery done quickly, now we wait to see the results of the search ... so far quiet ...

Comment from Chinasearch:

Thank you for your feedback. We will certainly let you know when we find the rimmed bowls and breakfast cups.