Customer Reviews

Poor communication whilst awaiting the delayed dispatch.

The postage was slow from UK to Germany as customs are slower than they used to before Brexit

Chinasearch excellent at procuring sought after pieces if you are prepared to wait. I was. Will continue to use their service. Excelent packaging too. Limited to standard dining tablewear over last 70 odd years, so not good at buying pretty obscure pieces when offered

The cup and saucer both have worse flaws that I expected. In retrospect, they are not worth the high prices.

The ordering was straight forward price good and delivery time satisfactory, but I was disappointed that the items appeared NOT to be genuine Portmerion, but were made in Bangladesh. The colour of the china was different, though the actual pattern looked okay. Nowhere did it say they were ‘seconds’, though they appeared to be, and the price would reflect that.

Excellent service thank you

I purchased a Pembroke Aynsley sauce boat and stand. Was very disappointed to see both were reproductions when they arrived , it didn’t state that on website when I was purchasing…..

I received the incorrect product as it was a 300mls cup and not a 200mls cup but the matter is now being addressed.

My intention was to order three Minerva tea pates, (plus 1 teacup and saucer) yet somehow I received 3 saucers. I asked you to review my original order (as I have no record of the internet purchase) and was assured that I had ordered 3 saucers. So I am not very happy.

service is prima, maar ik vraag me af of het orgineel wedgewood is , aangezien, de borden toch niet zo fraai zijn als onze oude borden

Fast service from Chinasearch but Parcel force didn't deliver the box to our house, even though we let them in the front gate. They answered the call button but then disappeared after they entered the building, or did not enter? They ended up leaving it at the post office and I had to carry an 11 kg box home. They had a number but did not call us and they did not leave a card to say they had dropped it to the post office either. We located the parcel via the text message you sent us.

I located you on line in search of a particular kind of china. I spoke with one of your service agents, but did not find her particularly helpful. The product I really wanted was not available, and she unenthusiastically suggested that you could search for it. After consideration, I opted for the next best option – which arrived promptly and well packed.

unfortunately the plates supplied did not match the ones i already owned as there was no pattern name on my plates and the picture i ordered from was a bit misleading on the colour representation

Confidentiality issue. I received a scam e-mail from My Hermes asking for my details. Very upsetting.

My plates arrived safely and in a timely manner - great service!

Please will you upload the pic with more details and a backstamp pic as well. I thought it’s a discontinued Clifton pattern but actually the soup saucers are the ones designed for Laura Ashley.

Not too good, item chosen was charged then phone call days later saying not in stock. Rather poor service

Being a user of Royal Daulton already this is why I wanted to buy the Pacific range as a present for a family member. The China was very well packed and arrived when expected. It looks very nice and appears well made. I don’t think much of the delivery people who hammer on the door and then leave the parcel outside. However I did expect the China to be chip proof which it does not state it is. Also I was very surprised to find “made in China” on the goods. My Daulton was made in England. I like to back Britain and had I known I would not have bought this. I take this on the chin as I should have researched better. A very affordable price but only time will tell how it lasts.

Easy to use website and speedy delivery

Enquired by phone about availability of small tea plates and was quoted a price per plate. When I arrived to collect the plates I was informed that I had got the wrong price and the plates were a higher price. I said that I had been given the price on the phone but I was not believed. I must have misheard, I was told. This was very annoying as I know what I heard.

They Got there in the end

I felt the plate was not grade 1 as was said on sight

Ok but very expensive

I found the china I wanted listed on another site, but leading me to Chinasearch. It was great that I found what I wanted but disappointing that I had requested Chinasearch to look out for these cups for me, twice, and they had not informed me.