GBP
Customer Reviews
Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.
All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.
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Based on 55,135 customer reviews
Oct 7th 2016
That Guy
Osaka, Japan
Great items!
My items arrived to Japan with a customs surcharge; I had to pay about 1400 yen (10GBP) upon receipt. Customer service was polite, but with a 'nothing we can do.'
I am glad you were pleased with the bowls we sent you. When ordering goods from overseas you may be subject to import duties unfortunately this is beyond our control.
Oct 4th 2016
Verified Customer
Disappointed
Regrettably the two bowls did not exactly match the picture of the bowl in the advert. Although the pattern on the outside of the bowls was correct the design on the inside was quite different from the picture against which I ordered the bowls. I have, however, accepted the bowls without complaint although I was disappointed.
I am glad I have been able to speak to you today and that you are happy to keep the bowls we sent you. I am sorry that we did not notice that the bowls we sent you were different to the photo on our website. Denby must have changed the design at some point. We will adjust the stock list to show this different version.
Sep 24th 2016
Liz Marina
Pacific NW - USA
DISAPPOINTED !
The items arrived within the expected international shipping time but were NOT, as far as I can tell, as represented. And I have no way to prove it.
They were well packaged.
I would not recommend this company nor would I buy from them again. See remarks below.
Jul 5th 2016
Verified Customer
I have ordered from Chinasearch before and been happy with the service but on this occasion…
I have ordered from Chinasearch before and been happy with the service but on this occasion I felt the item delivered was not up to standard. The actual delivery was quick.
Beryl was produced over a long period of time, the 1940's to the early 2000's. It maybe your cup is from an earlier production run than the one we sent you which would explain the difference in colour and backstamp.I am glad I have been able to talk to you today and hope that the replacement is a better match to your set.
Kind Regards
Jane 01926 512402 ext 208
Jun 26th 2016
Verified Customer
The process of notifying clients that their search items have arrived does not work. "My"…
The process of notifying clients that their search items have arrived does not work. "My" items were sold before I had an oppotunity to purchase them. This is simply not good enough. Why not have a window of say 7-10 days before the items go on open sale?
Many thanks for your comments. I am glad we were able to fulfil your search request in the end. We can have many people on search for the same item and are always looking to improve our service and take your comments on board.
Kind Regards
Jane 01926 512402 ext 208
Apr 18th 2016
Verified Customer
The plate was not very good.
The plate was not very good.
I am sorry you were not happy with the plate that we sent you. Please contact me on the number below so we can sort this out for you.
Kind Regards
Jane 01926 512402 ext 208
Dec 11th 2015
Verified Customer
What service goods have not yet been delivered
What service goods have not yet been delivered
Apologies for the delivery problems and glad we have been able to speak to you today.
Kind Regards
Jane 01926 512402 ext 208
Nov 26th 2015
Verified Customer
I contacted them with all the details of the china i wanted to sell. I was…
I contacted them with all the details of the china i wanted to sell. I was asked to phone for a quote which I did and was asked to leave my number for a return call but they never responded.
I am sorry that you did not get the message the Purchasing Department left for you and glad they have been able to speak to you today.
Kind Regards
Jane 01926 512402 ext 208
Oct 13th 2015
Verified Customer
I've had the lid of this item on "Search" for maybe 3 years. But no…
I've had the lid of this item on "Search" for maybe 3 years. But no response until they advertised many items, and I took a chance on ordering a complete dish and lid which proved to be the correct one.
I am glad you are happy with the casserole dish and lid we sent you.
Over the last 12 months we have been trying to confirm all search requests. As lids are very difficult to find we have been suggesting to customers that we search for the complete item.
Kind Regards
Jane 01926 512402 ext 208
Sep 23rd 2015
Verified Customer
I haven't yet received the second order of Midwinter (soup bowls with handles, and matching plates).…
I haven't yet received the second order of Midwinter (soup bowls with handles, and matching plates). The first order came very quickly.
[2nd order: CS219543]
I am pleased that you have now received your second order from us.
Kind Regards
Jane 01926 512402 ext 208
Aug 18th 2015
Verified Customer
The purchasing section of the website is dreadful. It takes too long and I do…
The purchasing section of the website is dreadful. It takes too long and I do not want log in or password I just want to purchase the item. Please make your buying procedures customer friendly
Thank you for your feedback, we are constantly looking to improve our website and have taken your comments on board.
Kind Regards
Jon
Jul 29th 2015
Verified Customer
Difficult to rate; in fact I had been looking for this plate for ages […
Difficult to rate; in fact I had been looking for this plate for ages [ broke one in a set ] and had registered with you about it and received confirmation. You failed to notify me, so I would have missed it had I not happened to search anyway.
I am delighted to get my missing plate in good order, but feel that your system to notify people needs attention!
Regards Jan Morris.
I am glad you are happy with the plate we sent you. I am sorry that our search system did not work for you this time. We will look into what happened as we are always looking at ways of improving our service.
Kind Regards
Jane 01926 512402 ext 208
Jul 29th 2015
Verified Customer
No mention that there were several sizes of side plate and this one was smaller…
No mention that there were several sizes of side plate and this one was smaller than the saucer, totally useless as a replacement.
I am sorry that you are not happy with the plate we sent you. If you would like to return this item please call me on the number below.
Kind Regards
Jane 01926 512402 ext 208
Jul 3rd 2015
Verified Customer
Compared to most on-line companies today it seems to take Chinasearch far too long for…
Compared to most on-line companies today it seems to take Chinasearch far too long for goods to be packed and despatched.
To use Royal Mail also adds considerably to the time for goods to arrive.
The day I ordered from Chinasearch I also ordered several other items on-line and these all arrived from next morning to two days later (with no postage to pay) yet Chinasearch delivery was 3 further days later and there had been postage to pay.
Sorry we have not met your expectations on this occasion. We aim to dispatch all orders within 2 working days. If you ever require your order sooner please call our Sales Team on 01926 512402.
We do show our postage charges separately as opposed to increasing the product price.
Kind Regards
Jane 01926 512402 ext 208
Apr 21st 2015
Verified Customer
Average
Average
Many thanks for your order, and we will let you know when we find the items you are on-search for.
Kind Regards
Jon
Apr 8th 2015
Verified Customer
Well packaged.excellent speedy service.
Well packaged.excellent speedy service.
Thank you for your phone message. I am glad you are pleased with the vegetable dish we send you.
Kind Regards
Jane
Feb 27th 2015
Verified Customer
Wrong order sent to wrong address and also had wrong telophone number.
Wrong order sent to wrong address and also had wrong telophone number.
Sorry that we let you down this time but glad we have now been able to provide you with the correct pattern.
Kind Regards
Jane
Feb 1st 2015
Verified Customer
Wrong item sent
Wrong item sent
I am sorry if we have sent you the wrong item. Please can you contact us so we can sort this out for you.
Kind Regards
Jane
Jan 27th 2015
Verified Customer
Haven't heard about your search for a tea pot to go with our first love…
Haven't heard about your search for a tea pot to go with our first love tea service
Dec 5th 2014
Verified Customer
Because your delivery company did a very poor job - parcel could not be tracked…
Because your delivery company did a very poor job - parcel could not be tracked and the person did not arrive on the day as stated.Several phone calls necessary to locate the item. Very unsatisfactory.
I am sorry I have not been able to speak to you personally about the delivery of your order. I am sorry that it did not go as smoothly as it should have done. In future please do not hesitate to call us if there is a problem and we will endeavour to sort it out for you.
Kind Regards
Jane
Nov 11th 2014
Verified Customer
My service feedback with Chinasearch
I am glad you have now received your order and sorry it took longer than expected to get France.
Kind Regards
Jane
Jul 21st 2014
Verified Customer
Once again I have found a mug on the site, having asked you to search…
Once again I have found a mug on the site, having asked you to search for mugs for me. Why offer a search service if it isn't working?
After your conversation with Jenny on Monday, we have now updated your search preferences.
We’ll be in touch about the items you are on search for as soon as we find them.
Kind regards,
Lucy
Jul 3rd 2014
Verified Customer
Good website
Bought what was a soup bowl but when it arrived it was a…
Good website
Bought what was a soup bowl but when it arrived it was a tiny little bowl like a condiment
Style bowl.
I am sorry the bowl was not what you were expecting. We do sell a 6 3/4" and 7" cereal/soup bowl, but can see you ordered the 5" bowl. In future if you have any questions regarding sizes please call us.
Kind Regards
Jane
May 27th 2014
Verified Customer
I was very disappointed that I had taken hours to fill in all the china I…
I was very disappointed that I had taken hours to fill in all the china I wanted to sell and yet had a reply back within it seemed like minutes after you opened, that NONE was wanted. This is not the first time I have tried to sell and buy. The buying was easy, but the selling non-existent. How do you get your stock, if not from buying from us?
We are sorry to hear you are disappointed with our response to your Sell To Us request, especially having taken the time to complete your list.
It is not always possible for us to buy all items offered to us. Our Purchasing Team buy specific items and patterns based on the current requirements of our customers. The demand for patterns can fluctuate a great deal, and if there is not enough demand for an item, our team will be unable to make an offer for it.
Thank you for taking the time to get back to us. We have taken your comments on board, and will be reviewing the Sell To Us process with these points in mind.
We are glad to see that you are happy with the items you ordered from us. If you have any other comments or questions, please don't hesitate to get in touch.
Kind Regards
Jane
May 6th 2014
Verified Customer
Ringing to point out the error below the response was not as helpful as I…
Ringing to point out the error below the response was not as helpful as I would expect. Focussed on telling me I was wrong when I suggested they had shown 2 jugs at some point and said 'impossible' but didn't actually apologise for their error even though I said we would keep it rather than send it back at their expense. Good Customer Relations would be to say send £5 as a token gesture as either if they had priced it as a bigger jug it had been overpriced and/or if we had said 'not what we ordered so you can pay for us to send it back and refund us' that would also have cost them.
We are sorry to hear that you were not satisfied with our response when you called us about your jug. We have checked our system, and do not seem to have any record of having stocked a larger version of this jug. We would like to apologise that our methods of measuring capacities (filling to the brim) are not made clear on the website – we will take steps to rectify this. If you would like to return the jug, please get in touch and we will make arrangements for its return.
You are now on search for a larger version of the jug – and we will keep you updated with the progress of our search.
Thank you for your patience and understanding.
Kind Regards
Jane