Customer Reviews

Recently they have been below there normal high standard, they have not informed me of deliveries until after the item has been delivered and in some cases not at all, this is reflected in the two stars.

I am still waiting for one plate. First time round one of the plates I ordered was incorrect.

The plate was good standard but I was not told there was no stamp on the underside so I was very disappointed. Normally I have been very pleased with items.

The dish had numerous small marks in the glaze due to previous use. Not what I would describe as good condition.

Because the delivery and item where fine but it wasn’t the Aztec pattern.

My package appears to have been delivered even without me being home. The delivery instructions on the package were too tiny - they should have been large and bold.

The goods provided were/are all good and that is fine. However, I feel cheated by your organisation having purchased several mugs and then to be informed 2 days later that they would be in the sale at something like a third of the price I paid. Your organisation would have known that would take place and still did not notify me or forward some reduction. This does not bode well for any future business between us so Chinasearch has the opportunity to redress this scenario.

I am very happy with the product but v unhappy with parcelforce. It took many phone calls - at least 8 being redirected and redirected to arrange a redelivery - and it was delivered on a day I has said I was going away and did not want another aborted delivery. Luckily we were still at home and could take delivery. I had initially asked for the parcel to be left in a safe place but I was not advised this could not be done without a signature

I had actually ordered something different, but had a phone call to say that when they went to pick it, it was not as advertised. The person I spoke to was very helpful and talked me through alternatives. I ordered something else and it arrived promptly in excellent condition. Very pleased.

Excellent and helpful service but, alas, the mug I received was a very poor imitation of the original – thick, heavy porcelain with a course clumsy transfer of the botanical print.

By packaging their products more securely. two out of the three bowls were broken on arrival. In my opinion there should be more padding between the bowls and I can't understand why bubble wrap isn't used. having said that the refund service was excellent.

Order was not fulfilled

I received notification via telephone call that my pattern was in and then got an e-mail indicating the plates were being held for me for 2 weeks. I rang 6 days later and the plates had already been sold to someone else. Fortunately the salad plates were still there but I really wanted the dinner plates as well. The staff person who helped me was knowledgeable.

The item I ordered was a Blackberry sauce boat from Marks and Spencer.which was delivered promptly and very well packed. Unfortunately it was a fruit bowl and was the wrong pattern.I returned it immediately and was assured that the error would be corrected straight away. Two days later the replacement arrived..It was a sauce boat but not the right pattern. I can accept that errors are occasionally made but twice running suggests lack of care or perhaps training of staff in the right department The lady I dealt with was very apologetic and went to the stock room to sort it out personally .The correct item has now arrived. I do hope that you will be able to find some large blackberriy dinner plates for me and that no more errors like this will occur

The wrong china was sent! To their credit, the correct set was then sent quickly. However,having to fit it round the collection service to return the wrong china was an inconvienence. So all in all,not the good experience this time that I`d had before with Chinasearch.

I appreciate the commitment to finding replacements however I have yet to receive my order. This may be an issue with my country’s Customs.

One of the five mugs we ordered arrived broken.

After my wife ordered from you I had a look on Ebay. I ordered 12 ramekin dishes at a cost of £3.75 each including postage and perfect quality. They arrived 2 days later. The three ordered from you cost £7.75 each and arrived over a week later.

Ordered coffee saucer. Sent teacup saucer. Hassle.

I had stuff to sell as well as buy but they never did come back to me about it. When I took the selling crockery to them, it turned out they didn't want it, but the lady who told me was really quite unpleasant.

The service was good but the item bought was expensive and I was disappointed that the pattern differed from the one on what should have been a matching pepper pot.

Did not find what I wanted but I understand the china I want is not easily accessible and more expensive that what I can afford!

Excellent service thank you. My purchase arrived on time in very good condition, beautifully packed.

The wrong size plates were sent which I had to return by 2nd class post but I did receive the correct plates a few days later.

profondes coupures de couteau dans les assiettes, ce qui n'était pas annoncé sur le site.