Customer Reviews

The china was well packed and arrived safely in excellent condition. However, I ordered it in February and received it in August. I recognise you have supply chain issues, but that was too long.

I tried the Denby website for the replacement bowl I needed, which said it was out of stock and I could register to be emailed when it was available. I did this, as it involved no prior payment and no commitment to purchase if I found one somewhere else in the meantime. I then tried Chinasearch, and the site said the bowl was available, which I took to mean they had some in stock. Despite taking my payment immediately, in fact they couldn't supply it but added me to the Denby waiting list (which I was already on). About a month later, on the same day I received an email from Denby saying the bowl was now available, and one from Chinasearch saying it was being despatched (by Denby). I find this very misleading, and sharp practice to take my money without being able to supply the item.

In this COVID era, it was dreadful to open my purchase in a box stuffed with newspaper. I will never purchase from you again.

I had already paid for shipping and taxes When the delivery was made to my house I had to pay another $25.05 to get my China Was not happy

The service for the mint dish was efficient and exactly what I ordered. I am still awaiting a cake knife I also ordered I have not heard a word about this . No communication as to if one is found or when likely to come.

Although the communication was good, it took half a year for the item to arrive. Initially, I was told there’d be a 2 week delay. When the time arrived, the gilded parts were of very poor quality. Holes, scratches, blemishes. Chinasearch sent replacement parts, and didn’t bother to check them beforehand. The replacement parts were of the same poor quality when they arrived.

Jolly expensive for what it was and bought more by habit than real need. Good condition and well wrapped.

5 months to complete my order for Wedgewood Gio plates, me constantly chasing, many emails not responded too. Very simply before you take a customers funds, check the item is available then take funds, rather than take funds and have a client chasing for 5mths

Poor. Hardly anything viewable but no advance notice on their website. Surly woman on customer services

Faster delivery!

Two of the pieces of China I purchased arrived damaged beyond repair.

Excellent service. Purchases extremely well wrapped and arrive quickly

One item arrived broken and I was asked what I wanted to do and then I have heard nothing. A pity I have used you a lot and normally have good service and communication.

Unfortunately this time the phone call was’t that good. There was tension between myself and the woman who I spoke to. I felt her tone was rude with a note of sourcasium. It was about the measurements of a teacup which I think I got wrong. I had to ask if I could speak to someone else. I had to hang up and phone back. When i spoke to the same woman again her tone was a bit more pleasing to my ear.

Product took many weeks to be delivered. Generally not a nice company to deal with

Hello, I have been informed that plates have been found. I paid immediately.No tracking number. After 3 weeks of waiting, the delivery has not arrived. I was disappointed. I contacted customer service who refunded my order.

Answer their messages. I needed to return for a correct size saucer and was never responded to as to how to exchange my item

Lower their prices.

Please use much less packing. I was very surprised at the size of my delivery and the huge amount of packing that was used for two very small items; again in which I was disappointed especially in view of the actual cost of same. In these times of trying to cut down on waste your packaging was definitely OTT. Please think!!!!

The tea pot is fine but your system copied a nonsense address on to the delivery form, which did not include the house name. The driver would not have been able to deliver on the information he had. Fortunately I noticed the error and contacted the delivery company to give them my address.

UI'm not ipmntill now we didn't receive anything. So it's a little bit early to give my opinion

Too much packaging for 6 items, the packaging filled the recycling wheelie bin

The plates were exactly what I wanted, were really well wrapped and were in really good condition. I was delighted. However, because of some glitch in your computer (concerning postal codes), the parcel was address and sent to a completely incorrect address (which shared the first three digits of my postal code. When I rang to investigate, I was met with a defensive, customer-blaming attitude.

Ordered a casserole lid that was illustrated as available in the sale only to be told later that it was no longer available. Was disappointed as usually I would give 5stars.i have been buying from you for over 15yrs

Delivery fair. I measured up my own bowls carefully, but the ones sent back were too small. Still useful, but not great.