Customer Reviews

Not top quality product

Good but I am awaiting a couple of the milk jugs too please regards pam

You supplied the wrong item. It was very disappointing and I would not have chosen the bowl you delivered but decided to keep it rather than go to the trouble of packing it up and sending it back

Prev orders have been v successful. Bowls in this order good. Tray -very disappointing.....the trim for grip was damaged +repaired. Edge of tray still useable but looks as if it has been prev broken +been re-sealed. Not declared pre purchase. Delivery box huge, packed with padding-2 recycling bags full-excessive.

The shipping and delivery was fine. Unfortunately the plate which was delivered had 2 major quality imperfections, it was the 3rd grade product. There is no possibility the packer did not see these faults when preparing the shipment. The shipping cost is much higher than the cost of the product, so I did not send it back.

Delivery of goods

Speedy delivery and very well packaged. Luckily I had bought this pepper pot because I only needed a replacement stopper for an otherwise immaculate pepper pot that I have in the same set. If I had wanted the actual pepper pot I would have been very unhappy with both the pot and the 'good' rating that it came with. The outside of the pepper pot was okay - some light wear and tear but the inside of the pepper pot had not been checked and had clearly been stored outside for a very long time. After I had removed about 3-4 cms of dirt, bark, leaves and left to soak, the pot remained filthy internally (dirt was ground into chips) and would not have been safe or fit to use. Fortunately for me the pepper pot stopper eventually cleaned up okay but the actual pepper pot was not fit for sale!

I had to wait over six weeks for my replacement. During this time I had to contact chinasearch to query .I felt they should have been

Disappointed

China cups came, though they looked identical to originals set we have but they were significantly lighter in weight than originals and clearly imitations of original Johnson’s castles set cups which was disappointing.

Unfortunately we had to pay another €100.— for the purchase tax and then another €85.— for the import tax in Sweden. So my purchase was twice the price! No one informed me of this.

I rated 2 Star as The Order is not as expected and I would like to know if I can return the item.

Wrong item ordered by mistake but had to pay postage bk so ended up keeping them

Getting my order right

Took too long to find the item

The item I ordered from you was back in November was a Christmas present. Finally got it in March. Got a email that the item wouldn’t be arriving until next year. Was offered to cancel or wait for item. I chose to wait for item as my partner wanted the item. Few things I didn’t get was why you wait a few weeks to tell me it wasn’t coming until next year and why let people order if out of stock and especially if it’s not in this country. No offer of a discount. Just a unhappy partner. Got my brand new car quicker than your item I ordered and my came from Romanian!!

The process of ordering the items was good but when they arrived he side plates were dirty with dried food

Denby large dish & biscuit container. Ordered in Nov 21 for Christmas And Arrived in Feb 22 …!!!

Took long time to deliver and had to pay 3 times the price for the item.

Very expensive and misleading , pictures on show of crockery that isn't readily available .

The 2 royal worcester coffee cups are extremely small and frankly impractical, unusable! Less than a single shot. I could see the shape was different from my usual choice but I hadn’t appreciated how small! Now have two cups (with no saucers)

I was disappointed in the mugs I ordered. They are big and clunky. My fault I suppose but from the invoice I thought I was getting 3 and I only received 2.

Easy to order hat I needed and prompt delivery. well packed

Would be improved by telling you before you buy that two out of the three plates you've bought have lost most of their colour probably due to being washed in the dishwasher.

We are still awaiting our plates and have not received an update as to why they have not been delivered.