Customer Reviews

Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.

All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.

5

4

3

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1

91%

8%

1%

<1%

<1%

Based on 55,135 customer reviews

Verified Customer

Quick and item was well packed although I think it was a second originally as it was not completely flat in one place but as it was 60% I accept it.

Comment from Chinasearch:

Thank you for your feedback. I am glad I have been able to speak you today and sort this out for you. A replacement will be sent out tomorrow.

Mrs Sheila Sheila Longo

DO SOMETHING ABOUT TRYING TO GET THE STARS TO STAY TRIED TO GIVE YOU 5 STARS BUT THEY WOULD NOT STAY THIS IS THE SECOND TIME I HAVE HAD TROUBLE WITH A REVIEW - TOO BAD

Great deal and service

Dear sir and madame, I noticed that your shipments is already delayed by weeks. According to the parcel tracing it seems to be stuck in customs since March. Do you have any idea what the problem could be? Did you issue a customs clearance when sending the package to germany? Best regards Maria Luisa Baroni

Comment from Chinasearch:

Thank you for your feedback. I am sorry you have not received your order. It should clear customs shortly. There have been some delays due to parts of Germany on lockdown and the depots that are open are coping with more parcels than normal.

I gave you one star for quick delivery. However, I ordered two Eternal Bow items and was shocked and disappointed to receive some cheap pieces that were not real Eternal Bow, and, in fact, weren’t even china. Some form of melamine.

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear you are not happy with the items we sent you. There were a lot of different items produced in this pattern and some of the kitchen items were made from Melamine. We do state if an item is made of Melamine on our website. I am sorry you feel this wasn't clear enough. Please call me on 0192 6512402 ext 208 if you wish to return these items.

Mr Craig A Preston

On the original e-mail I got it showed 9 1/2" plates. The plates I got were the 11 1/2" version. Nowhere did it say when I ordered them that they were not the plate size shown in the original e-mail. Then to make it worse Chinasearch wanted me to pay to return the plates. Mis-leading and false sales material very disappointing.

Comment from Chinasearch:

Thank you for your feedback. When we sent the email the 9 1/2" plates were in stock. These were no longer available when you placed your order a couple of days later. The order conformation email would have shown that you ordered the 11 1/2" plates. Sorry for any misunderstanding, you are welcome to return these items as previously offered.

No - 5 stars!! it moved too soon for me! a v g experience ... has the large Paragon Country Lanes teapot come in yet please?

Comment from Chinasearch:

Thank you for your feedback. We are still searching for the teapot and will let you know as soon as we find one.

Verified Customer

Article has small chip at base although Chinasearch described as very good

Better checking of article. Article is different pattern to that shown

Comment from Chinasearch:

Thank you for your feedback. It is not our policy to sell chipped items and sorry that this was not noticed when your order was picked. We will get another one sent out to you.

Comment from customer:

I was very impressed with the response from Chinasearch and their undertaking to replace my article. I would not hesitate to recommend them (as I have done in the past). Thank you.

Verified Customer

HhStill haven’t received my order after a month. less then ha 1 star

HhStill haven’t received my order after a month. less then ha 1 star.

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear you have not received your order. We are aware that due to Brexit orders have been taking longer to EU countries. I have chased this up with Parcel Force and will get back to you as soon as we get more information.

Mrs Anja A. Roos

Bestelling is nog steeds niet binnen. Wel betaald.

Comment from Chinasearch:

Thank you for your feedback. I am sorry you have not received your order. There have been delays with parcels going to the Netherlands since the change with customs. We have contacted our courier and we will get back to you as soon as we have more information.

Well, I still haven"t received the product. Hope things will accelerate.

Comment from Chinasearch:

Thank you for your email. I am sorry that you have not received your order. I have checked the tracking and can see that you parcel is on it's way back to us due to customs issues. Unfortunately we are experiencing difficulties at the moment with the new system due to Brexit. Will will let you know as soon as we receive it back here.

Verified Customer

I still haven't received my purchase. And I began to realize that I was deceived. I am deceived even by this opportunity to give an assessment, and the fact that I am answering you now. But I have nothing to lose.

Comment from Chinasearch:

Thank you for your feedback. I can see from the tracking that your order is currently with the customs authorities in Latvia awaiting customs clearance. I will send you a separate email with their telephone number and the GLS tracking number.

Mrs LINDAJANE WINSLADE

I am still waiting for the goods 1 month on...so I cannot give feedback.....disgraceful courier service....

Verified Customer

Nothing received

The order has not been received. Please refund.

Comment from Chinasearch:

Thank you for your feedback. I am sorry that your delivery is taking longer than normal due to the changes with the custom system. I can now see that your parcel has cleared customs and is now on its way to the delivery depot.

Comment from customer:

Thank you for your response. Being Brexit-ready is a challenge for companies who are unable to keep large amounts of stock in an EU depot. Will let you know when received.

Mrs. Catriona Mill

Gay Street Pulborough West Susse

I intended to rate the service 5 stars but for some reason it thought I had finished after I had entered the fist star. The service was excellent, delivery prompt and the packing faultless. And that is my experience in all my dealings with China Search

Mr William Pratt

I have yet to receive the goods.

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear you have not received your order. At the moment deliveries to France are taking longer than normal due to Brexit and the change with customs. I have spoken to Parcel Force today and your order is currently awaiting clearance through customs. Once it has cleared it will go out for delivery.

Verified Customer

Soit vous ivrez, soit vous remboursez, sinon c'est de l'escroquerie. Merci.

Je n'ai pas reçu les assiettes commandées et payées E.249,16 par Mastercard, débité le 3 février 2021. Arnaque?

It is a shame it didn't come in a lovely box

Mrs. Kathleen Peacock

Hartlepool, Teesside TS25 2AD

Sorry I intended to give you 5 stars, I am very satisfied with your service

Should have been 5 stars, sorry.

Verified Customer

Order not received yet

Your service was very good before Brexit. Now too probably. But I didn't receive the order yet. Due to Brexit border delays?

je n'ai toujours pas reçu ma commande.Je ne peux qu'être insatisfait<;

order still incomplete jn

Comment from Chinasearch:

Thank you for your feedback. I can see that you have now received the order we send you in January. You also asked us to search for other items that were not in stock at the time. We are still searching for these and will certainly let you know when we we find them.

Prompt service well packed China Many thanks

Verified Customer

I did not rate them 1 star your pagedid not give me time to complete any more stars. The service is 5 star.

Verified Customer

He Have not received plates yet

Comment from Chinasearch:

Thank you for your feedback. I am sorry I have not been able to speak to you personally about your order. I can see from the tracking it was delivered on 15 December at 13.52pm. Please call me on 01926 512402 ext. 208 if you wish to discuss this further.