Customer Reviews

Thank you for all your kind words about our careful packing and attentive service, and for giving us a chance to remedy any issues when things don't quite go to plan.

All our reviews are collected by Feefo, which means you can be sure that each and every one is matched to a genuine customer.

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91%

8%

1%

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Based on 55,135 customer reviews

Sorry - I pressed the wrong star - please disregard.

Marlene G Baker

Unfortunately I received the wrong colour plate. My plate has the crest on the top of the plate.Royal Doulton Expressions after it. With thanks Marlene Baker

Comment from Chinasearch:

Thank you for your feedback. Please could you send a photo so we can see what we have sent you.

IN THE BALANCE AT THE MOMENT

I AM CONCERNED ABOUT MY ORDER,. IT HAS NOT ARRIVED YET. DO YOU HAVE ANY WAY OF TRACKING THE ITEM?

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear you have not received your order which should have arrived by now. As we do not have any more we have cancel and refunded the order and will let you know when we find another one.

Verified Customer

Unimpressed! I ordered Royal Worcester Serendipity. Sent wrong plate

Send what the client ordered. Don’t argue about refunding items when the error is yours. I ordered Serendipity, was sent Coop. Won’t be buying from you again.

Comment from Chinasearch:

Thank you for your feedback. This range can now be confusing since Royal Worcester introduced the coupe shape into the range. Please let us know if you wish to return this item.

Mrs Linda Martin

Excellent service

Excellent service, and 5e goods were well wrapped and arrived in perfect condition.

mr Dean Hamilton

Nothing arrived

Comment from Chinasearch:

Thanks you for your feedback. I am sorry that you did not receive your order. We have sent out a replacement and looking at the Royal Mail tracking it has now left the UK.

Mr Aldo Guiducci

Enormous delay in receiving goods (should have come in May, ended up receiving in October). I understand the supply chain issues that have faced the UK this year, but don’t understand why Chinasearch couldn’t keep me informed when the stock they were expecting kept being delayed. I had to phone them repeatedly through the year to find out what was going on - why couldn’t they be more proactive in keeping me up to date?

Comment from Chinasearch:

Thank you for your feedback. We can only apologise that we did not keep you informed of the delays with getting stock in from the supplier and that you had to wait far longer than first anticipated.

Mrs. Margaret Miller

Efficient and professional at all stages

Rated by mistake - should have been 5 stars !

Verified Customer

Not met my expectations

Order number:- CS397710 The item I purchased was dispatched 10 days ago and I still have not recieved it, this may be due to Royal Mail but in any event the service thus far has not met my expectations. Perhaps asking me to do a review before I recieved my goods was not the best idea, perhaps asking if clients had recieved the goods in the first instance may have been the best thing to do

Comment from Chinasearch:

Thank you for your feedback. I am sorry that this order seems to have got lost in the post and that we have been able to sort it for you.

Mrs Beverlee Edwards

Excellent service

Verified Customer

Constant emails begging for feedback

There was nothing wrong with my order at all but I doubt I will order again because of the constant emails I’m now getting begging for feedback ????

Comment from Chinasearch:

Thank you for your feedback. I am glad you are happy with the items we sent you. Feedback is purely optional and used so we can ensure customer are happy with their orders.

Greta St. Pierre

Unfortunately my piece arrived broken. I have taken some photos of it on the day I opened the package. It has been a very busy couple of weeks around my house so I have not had time to actually deal with this situation. In all fairness I will complete another review once I have hopefully resolved this issue. Greta

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear that your order arrived damaged, if you could send the photos to [email protected] that would be great.

Verified Customer

Very efficient and great quality of product

Mrs Maureen Green

st.teath cornwall

i w as told there were coupe soups available but when they arrived they were small fruit dishes i used to work for royal doulton so know what size .a coupe soup is could not be bothered to return so gave them my grandaughter for her baby to have her food .

Comment from Chinasearch:

Thank you for your feedback. We are sorry that there seems to have been a mix up with the size of dishes you needed.

Mme Marie-Christine Kahan

France Levallois

I wanted to put 5 Stars.

Fantastique expérience. I bought 1 « Soupière, and a vegetable pot , both From Wedwood, top ! So well packed, Bravo!

Mistake should have been 5stars no back button

Ms BELEN SANCHEZ CORTES

The item was never delivered. Still waiting...

Comment from Chinasearch:

Thank you for your feedback. On Royal Mail tracking it states your order was delivered on 28 May. We have also emailed you a link to the tracking showing the delivery address.

Mrs Elaine Williams-Gibson

Excellent service

Excellent service

Erik Campbell Henriksen

Hi. Previous delivery (in 2020) worked very well. But last order made and confirmed 6th May has not been received yet (27th May). I'm not sure if Chinasearch is now suffering from Brexit challenges or using another supplier for logistics?

Comment from Chinasearch:

Thank you for your feedback. I am glad that you have now received your order. Sorry it took longer than expected.

Verified Customer

What I ordered arrived broken.

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear your order arrived broken. Please call us on 01926 512402 so we can sort this out for you.

Verified Customer

Very poor service. Would not recommend

The service was extremely slow with very little communication.

Comment from Chinasearch:

Thank you for your feedback we are always looking to improve our service. Unfortunately items took much longer to come in from the manufacturer than first anticipated.

Verified Customer

Great packaging and quick delivery. many thanks

No, I meant to rate it 5*. My only point would be that the china's gold is a little faded but otherwise i am delighted to have these items. they were a collection of my mother's and she would have be so happy that i have replaced the broken pieces she had. Thank you.

Verified Customer

The service was great, but the product was terrible. The glazing on the cups was crazed, and they were of very old make (non-dishwasher-proof: this needed to be specified in the product description).

Comment from Chinasearch:

Thank you for your feedback. I am sorry to hear that you are not happy with the cups we sent you. I can see that you ordered the older Copeland Spode version in fair grade which does have more usage wear and may include crazing. I am sorry if you felt this was not clear on the product description. Please call me on 01926 512402 ext 208 if you would like to return the cups and place an order for brand new ones.

Still haven’t received my item