Full marks for the china, nil for customer service.

Normally I would have given 5 stars. Sadly on this occasion the customer service was appalling, the representative was so rude it took my breath away. I was wrongly sent an email saying the teapot had been dispatched and when it didn't arrive i rang to ask what has happened to it. Firstly I was accused of already having received it and then of ordering two teapots!! Eventually the assistant apologised. The teapot finally arrived in perfect condition and excellently wrapped, I have not complaints about the china, just the incredibly rude customer service.