Got my items prompt. But they were classed "very good". I paid for very good…

Nov 11th 2014
Verified Customer
Got my items prompt. But they were classed "very good". I paid for very good rating I got VERY POOR quality. Missing part of pattern even on 1 dinner plate. We noticed it right away not sure how they missed. we will only deal with our True by our using Company --called "REPLACEMENTS LTD" WHEN THEY SAW VERY GOOD ... THEY MEAN VERY GOOD ...
Comment from Chinasearch:
We are concerned to hear that you were not satisfied with your order – we take quality control very seriously, and are sorry to have let you down in this instance. We have tried to contact you in person on a number of occasions, but unfortunately have been unable to reach you. All of our items have been graded individually over a number of years – this means that mistakes are sometimes made with grading, which is what seems to have happened here. We can only apologise for this mistake. If you would like to discuss your order with us further, please get in touch with a member of our Sales Team – you can call us on +44 1926 512402 or you can email [email protected]. We will do everything we can to help resolve this issue. Kind Regards Jane
Royal Albert Colleen Dinner Plate
The very good rating was very bad - the pieces I got were very used and 1 piece had a very noticeable part of the actually pattern "Colleen" missing something we saw right away. We will NOT use this company again due to no trust!
Royal Albert Colleen Salad/Dessert Plate
They were used very noticeable. rated very good by company.
Royal Albert Colleen Tea / Side Plate
They were used very noticeable. rated very good by company.